SERVICE COORDINATOR

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Job Description

Job Code

JOB000640

Designation

SERVICE COORDINATOR

Business Vertical

Oxygen

Key Responsibility

Coordinate and manage all customer service requests and complaints through O2 Care.
Act as the central point of communication between customers, service engineers, and branch teams.
Schedule and assign service calls to technicians based on location, urgency, and expertise.
Monitor service job progress and ensure timely closure with proper documentation.
Maintain and update service records in the ERP system accurately.
Follow up with customers post-service to ensure satisfaction and collect feedback.
Generate daily and monthly service performance reports for management review.
Ensure adherence to company service standards, warranty policies, and O2 Protection plans.