Service Coordinator

About the Role

Innospace Automation is looking for a Service Coordinator to coordinate service activities, customer requirements, field engineers, and internal technical teams. The role involves planning and scheduling service visits, tracking service requests, coordinating breakdown and maintenance activities, and ensuring timely closure of customer requirements.

Key Responsibilities

• • Coordinate and schedule service engineers for installation, commissioning, breakdown and maintenance activities.
• • Receive and track customer service requests, complaints and technical requirements.
• • Coordinate with customers and service engineers regarding site visits, schedules and service requirements.
• • Monitor ongoing service activities and ensure timely completion and closure.
• • Coordinate with R&D, Project, Sales and technical teams for service-related requirements.
• • Track installation, commissioning, preventive maintenance and breakdown service activities.
• • Follow up on pending service complaints, site activities and customer requirements.
• • Coordinate for required spares, materials, tools and equipment for service visits.
• • Maintain service records, job sheets, service reports and customer-related documentation.
• • Follow up with service engineers for timely submission of service/commissioning reports.
• • Track Root Cause Analysis (RCA) and corrective actions for major breakdowns.
• • Maintain service schedules and service activity trackers.
• • Communicate service updates and closure status to customers and management.
• • Support the team in maintaining good customer relationships and service satisfaction.

Required Skills Must Have

• • Good coordination and communication skills.
• • Ability to coordinate multiple service activities simultaneously.
• • Basic understanding of Industrial Automation, Electrical and Electronics.
• • Basic knowledge of electrical panels, PLCs, sensors and field devices.
• • Understanding of service/installation and commissioning activities.
• • Good documentation and reporting skills.
• • Strong follow-up and problem-solving ability.
• • Customer handling and interpersonal skills.
• • Proficiency in MS Excel / Word and basic computer applications.
• • Ability to coordinate effectively with field engineers and internal technical teams. Added Advantage
• • Knowledge of Siemens / Schneider / Mitsubishi / Delta PLC
• • Basic understanding of VFD & motor control
• • Industrial Ethernet / RS485 / Modbus
• • IoT / Industrial Wireless / RF
• • HMI / SCADA
• • Experience with service management or ERP systems
• • Previous experience coordinating technical/service teams