Black & Grey HR is hiring a Service Coordinator (Data Center) for a leading data center
infrastructure solutions company in the UAE. The ideal candidate will be responsible for
coordinating preventive maintenance activities, assigning field service engineers for work orders
and call-outs, managing service repair jobs, and ensuring accurate and timely invoicing. This role
requires strong organizational skills, effective communication, and the ability to manage multiple
priorities in a fast-paced environment.
Key Responsibilities:
- Schedule and coordinate Preventive Maintenance Visits (PMV) for AMC clients as per tracker timelines.
- Prepare and submit all necessary permit documents (PTW and related) for maintenance activities.
- Assign work orders to field service engineers for PMV, site visits, and urgent call-outs, ensuring efficient allocation of resources.
- Coordinate with OEM partners and clients for back-to-back contracts, scheduling, and document submission.
- Manage Schneider Service Repair Jobs, including work order assignment, report verification, quotation preparation, costing approvals, and invoicing.
- Collaborate with the Accounts team to ensure timely invoice submissions and resolve discrepancies with clients.
- Maintain trackers and work order sheets, ensuring accurate, up-to-date documentation.
- Provide weekly reports and participate in daily sprint meetings to update progress and highlight challenges.
Requirements:
- Bachelor's degree in Engineering, Operations, or related field.
- 14 years of experience in service coordination, operations, or technical support roles (experience in data center or infrastructure industry preferred).
- Strong knowledge of Microsoft Word & Excel; reporting and documentation skills.
- Familiarity with data center equipment, solutions, and service processes.
- Excellent communication and coordination skills with clients, field teams, and cross-functional departments.
- Strong problem-solving ability, time management, and decision-making skills.
- Positive mindset, accountability, and ability to work under pressure with multiple stakeholders.
If you are a detail-oriented and proactive professional with strong coordination skills and
experience in service support operations, we encourage you to apply!
