Company Description Delhivery is India's largest fully integrated logistics services provider, offering end-to-end solutions across express parcel, freight, international shipping, and tech-enabled supply chain services. With coverage across 99.5% of India's population and more than 18,850 pin codes, the company supports businesses of all sizes with reliable, scalable logistics. Its solutions span rapid intra-city deliveries, PTL and FTL freight, warehousing and inventory management, and international services to over 220 countries. Powered by advanced platforms such as its AI-driven TransportOne TMS, Delhivery focuses on speed, visibility, and cost efficiency. The company has shipped billions of parcels and millions of tonnes of freight, earning the trust of over 48,000 businesses nationwide.
Role Description The Service Center Operations Executive is a full-time, on-site role based in Raipur, responsible for overseeing day-to-day activities at the service center to ensure smooth, timely, and accurate handling of shipments. The role includes coordinating inbound and outbound operations, monitoring parcel scanning and sorting, and ensuring compliance with Delhivery's process, safety, and quality standards. The Executive will handle customer escalations at the center, collaborate with delivery and pickup teams, and work closely with line-haul, warehouse, and customer service teams to resolve operational issues. Daily responsibilities also include tracking performance metrics, managing basic documentation, maintaining service center hygiene and security, and supporting shift planning and workforce allocation. The role requires proactive problem-solving, adherence to SLAs, and consistent communication with internal stakeholders to maintain high service levels.
Qualifications
- Strong interpersonal skills and customer service orientation to handle inquiries, escalations, and coordination with internal and external stakeholders.
- Effective communication skills to clearly convey information, share updates, and collaborate with cross-functional teams and frontline staff.
- Team management and basic people supervision experience to support shift planning, task allocation, and performance monitoring at the service center.
- Solid organizational skills to manage multiple operational tasks, documentation, and shipment priorities in a fast-paced environment.
- Prior experience in logistics, warehousing, or operations is preferred, especially in service center or last-mile environments.
- Comfort using basic technology tools (scanners, dashboards, MS Excel, tracking systems) for monitoring and reporting.
- Ability to work in rotating shifts, including weekends or peak-period schedules, as per operational requirements.
- Minimum of a bachelor's degree or equivalent practical experience in operations, logistics, business, or a related field is beneficial.
