Service Automation Engineer - PLC/HMI/SCADA/DCS

An experienced Service Engineer with strong technical expertise in PLC/HMI/SCADA/DCS, and field service operations. The role involves commissioning, troubleshooting, preventive maintenance, and providing remote support for customers. This is a customer-facing role requiring excellent technical knowledge, communication skills, and willingness to travel.

Experience Required: 10 - 15 years

Education: Bachelor's Degree in Electrical / Electronics / Communication Engineering

Key Responsibilities:

• Handle field service and commissioning of PLC/HMI/SCADA/DCS.

• Perform on site troubleshooting of PLC/HMI/SCADA/DCS.

• Carry out PLC/HMI/SCADA/DCS programming, parameter settings, and basic application configuration.

• Execute AMC services, including preventive and corrective maintenance of Automation system.

• Provide telephone/online technical support for customer service requests related to PLC/HMI/SCADA/DCS.

• Attend customer sites on short notice as needed to ensure minimal downtime.

• Deliver professional service, maintain customer satisfaction, and manage service documentation.

• Support customers during breakdowns, start ups, optimization, and performance improvement.

• Identify and generate service sales leads during visits (AMC, spare parts, retrofit, digitalization opportunities).

• Coordinate with sales and service teams for opportunity follow-ups.

• Willing to travel 70–80% of the time across Tamil Nadu & Kerala for service support.

• Available for urgent customer requirements on short notice.

Required Skills & Competencies:

• Strong technical knowledge of PLC/HMI/SCADA/DCS.

• Hands-on experience in commissioning, programming, and troubleshooting of PLC/HMI/SCADA/DCS

• Good understanding of industrial automation concepts.

• Ability to read electrical schematics, wiring diagrams, and Automation product manuals.

• Strong customer-handling skills with proactive communication.

• Ability to work independently at customer sites.

• Experience working with Siemens / ABB / Schneider / Rockwell systems (or similar).

• Exposure to retrofit projects and product migration support.

• Basic understanding of automation systems Low Voltage Drives LV AC / DC / Servo Drives.