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Airtel Wireless

Service Assurance Manager - Global Business

Airtel Wireless
Gurugram, India
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Job Description

Key Responsibilities

  • Identify and Deploy Measures to Improve Service Level for customer leading to increased recurring revenue.
  • Customer engagements MBR/QBR-- Develop & Nurture Relationships with relevant people at Client Organization
  • Account wise Network KPI tracking - Undertake Periodic Reviews of Customer network Performance.
  • Shore up recurring revenue opportunities.
  • Closing customer escalations end to end .
  • Forecasting Churn and Revenue Retention
  • Understanding of Network architecture
  • Understanding of Solutions provided
  • Driving SIPs for key KPI improvement
  • Ensures right health (flaps) of critical & high value services
  • Planning for configuring solutions basis customer's requirements

Requirements

  • Excellent written and oral communication skills as it handles US accounts.
  • Reasonable Commercial, process and Business Awareness
  • Collaborative relationships building & working.
  • Effective Communication and Impact, through PPTs.
  • Self-Management and Personal Development.
  • Should have exposure on the products such as MOFN/IPLC etc
  • IP knowledge - Understanding of MPLS/ VPN/ IPLC etc
  • Fiber knowledge- fiber optics/ MOFN
  • Transmission ecosystem- SDH/CEN/ DWDM/ Routers etc

More Info

Job Type:
Permanent Job
Industry:
Other
Employment Type:
Full time

About Company

Airtel Wireless

Job ID: 148354677

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Last Updated: 26-05-2026 09:17:20 AM
Homejobs in Gurgaon / GurugramService Assurance Manager - Global Business

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Skills:

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