Service Assurance-ATCI Professional

Roles & Responsibilities

• Design and define end-to-end business processes along with KPIs and performance metrics
• Collaborate with Application Architects to develop process blueprints and solution requirements
• Translate business process needs into system and application requirements
• Ensure quality management reviews are conducted and all design requirements are met
• Guide and support project teams in implementing business process designs
• Educate stakeholders on process design, workflows, and operational impacts
• Drive service assurance and service fulfillment process improvements
• Ensure adherence to quality management principles and governance frameworks
• Collaborate with cross-functional teams for process alignment and execution
• Support project delivery with focus on process efficiency and quality outcomes
• Contribute to continuous process improvement and operational excellence initiatives