Configuration Management
- Maintain and update the CMDB with accurate information on all CIs.
- Ensure that all CIs are properly identified, classified, and recorded.
- Perform regular audits of the CMDB to ensure data accuracy and integrity.
- Develop and maintain configuration management processes and procedures.
Asset Management
- Track and manage IT assets throughout their lifecycle, from acquisition to disposal.
- Ensure that all IT assets are properly tagged and recorded in the asset management system.
- Conduct regular asset audits to verify the accuracy of asset records.
- Work with Paragon Service Management, Procurement and Finance teams to ensure accurate asset tracking and reporting.
Process Improvement
- Identify opportunities for process improvements in SACM practices.
- Develop and implement process improvements to enhance the efficiency and effectiveness of SACM activities.
- Collaborate with other IT teams to ensure alignment of SACM processes with overall IT service management (ITSM) practices and within ITIL framework.
Reporting and Analysis
- Generate and distribute regular reports on SACM activities and metrics.
- Analyse SACM data to identify trends and areas for improvement.
- Provide insights and recommendations based on data analysis to support decision-making.
Compliance and Governance
- Ensure compliance with relevant policies, standards, and regulations related to SACM.
- Develop and maintain SACM documentation, including policies, procedures, and work instructions.
Conduct training and awareness sessions on SACM processes and best practices
Technical Experience:
ITIL Accreditation
- ITIL Accreditation and a solid understanding of ITIL principles, especially those related to SACM, is crucial.
Configuration Management Database (CMDB)
- Experience with Jira and its CMDB components is essential.
Lifecycle Management
- Proficiency in managing the lifecycle of IT assets and configuration items, including procurement, deployment, maintenance, and retirement.
Software License Management
- Knowledge of software license management and compliance to ensure that all software assets are properly licensed3.
Discovery Tools
- Familiarity with inventory discovery tools and infrastructure management tools that provide asset inventory data would be advantageous.
Skills, Knowledge & Attributes:
- Background or strong interest in technology innovation
- Client engagement with strong stakeholder management skills.
- Experience of working with a third party in a service delivery organisation.
- Knowledge and experience of business processes and working practices in large corporate businesses
- Numerical and commercially competent
- Negotiation and influencing
- Flexible
- Presentation skills – written/verbal.
- Communication (verbal & written)
- Time and priority management
- Business Line aware
- Stakeholder Management
- Analytical
- Team Player
- Problem solver/can do attitude
