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Service and Performance Manager

ABB Limited
Bengaluru, India
10-12 Years
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Job Description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics-working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Business Chief Financial Officer


Your role and responsibilities

In this role, you will be accountable for end-to-end service quality, performance management, and continuous improvement of Finance processes (P2P, O2C, R2R, MDG). The role ensures that Finance services consistently meet agreed performance targets and deliver business value through strong governance, robust performance frameworks, data-driven insights, and effective stakeholder collaboration.
Acting as the single point of accountability on the Robotics side for service performance, the role ensures that operational delivery meets agreed outcomes and business expectations, while driving sustainable improvements and standardization across processes and geographies

The work model for the role is: #Li_hybrid

This role is contributing to the to the Robotics & Discrete Automation in Bangalore, India.

You will be mainly accountable for:
  • Design and manage a global Service & Performance Management Framework, including KPIs, SLAs, dashboards, and governance forums
  • Lead operational, tactical, and strategic reviews monitor service performance, conduct rootcause analysis, and drive corrective actions
  • Ensure process improvement, standardization, and bestpractice sharing across regions while supporting change and transformation initiatives
  • Act as the primary interface between Finance services and business stakeholders, managing issues, escalations, and ensuring compliance with policies and governance standards
  • Foster a culture of accountability, transparency, and continuous improvement, leveraging external benchmarks to evolve the service model


Qualifications for the role
  • Degree in Finance, Accounting, Business Administration, or a related field
  • 10+ years of experience in Global Business Services (GBS), Business Process Outsourcing (BPO), or complex process environments
  • Strong background in service management, performance management, and operational governance with proven success in large-scale projects or transformation programs
  • Deep expertise in performance metrics, data analysis, and management frameworks, with experience in Continuous Improvement methodologies such as Lean and Six Sigma
  • Ability to manage interdependencies across multiple processes, initiatives, and stakeholders while driving discipline and process orientation in complex organizations
  • Strong analytical, problem-solving, and decision-making skills with a structured approach to challenges
  • Excellent stakeholder management, networking, and influencing capabilities across global and senior-level audiences
  • Clear and effective communicator with cultural intelligence, professionalism, and adaptability in fast-changing environments


More about us

ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machinebuilders.


We value people from different backgrounds. Could this be your story Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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More Info

Job Type:
Permanent Job
Industry:
Electronics Manufacturing
Function:
Robotics
Employment Type:
Full time

About Company

ABB Limited

ABB Ltd (German: ABB AG, French, Italian, Romansh: ABB SA),formerly ASEA Brown Boveri, is a Swedish-Swiss multinational corporation headquartered in V&#228&#x3B;ster&#229&#x3B;s, Sweden, and Z&#252&#x3B;rich, Switzerland.operating mainly in robotics, power, heavy electrical equipment, and automation technology areas. It is ranked 341st in the Fortune Global 500 list of 2018 and has been a global Fortune 500 company for 24 years.Until the sale of its Power Grids division in 2020, ABB was Switzerland's largest industrial employer.ABB is traded on the SIX Swiss Exchange in Z&#252&#x3B;rich, Nasdaq Stockholm and the New York Stock Exchange in the United States.

Job ID: 136263125

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Last Updated: 19-12-2025 05:55:43 AM
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