Position Title: Service & After Service Sales Engineer – ELV
Department: IT / ELV Services
Location: Indore-Nagda-Project sites
Reporting To: Operations Director
Role Overview
The ELV (Extra-Low Voltage) Service & After-Service Sales Engineer role is a hybrid
position that combines technical field expertise with business development. This engineer is
responsible for maintaining existing ELV systems while identifying and closing sales
opportunities for system upgrades, repairs, and Annual Maintenance Contracts.
The ELV Service & After-Service Sales Engineer ensures the peak performance of low-
voltage systems (CCTV, Access Control, Fire Alarms, BMS) through routine maintenance and
rapid troubleshooting. Simultaneously, they serve as a technical advisor to existing clients,
promoting value-added services and system modernizations to drive recurring revenue.
Key Responsibilities
- ELV Operations Management
- Diagnose and rectify faults in diverse ELV systems like IP/Analog CCTV, Public
Address (PA), and Fire Detection.
- Execute scheduled inspections and performance tests to ensure systems
adhere to safety standards
- Provide on-site and remote assistance to clients, including
software/firmware updates and system reconfigurations.
- Oversee installation, commissioning, and maintenance of CCTV Systems
and Fire Alarm Systems.
- Ensure smooth execution of all ELV-related projects and services.
Monitor system performance and ensure compliance with safety and
quality standards.
- AMC (Annual Maintenance Contract) Management
- Handle and manage all existing AMC contracts across sites.
- Ensure timely service delivery and client satisfaction.
- Identify opportunities for AMC renewals, upgrades & Opportunity based Leads Generation
in AMC.
- Business Development & After Service Sales
- Act as a After Service Sales Head for ELV Department.
- Generate new AMC contracts and IT/ELV projects.
- Build strong client relationships and expand the business portfolio.
- Coordinate with internal teams for proposal submission and project execution.
- Team Leadership & Coordination
- Lead and manage a team of engineers and site coordinators.
- Ensure proper allocation of resources across projects and AMC sites.
- Monitor team performance and ensure timely reporting.
Team Hierarchy & Reporting Structure: As per company requirement
Senior Service Engineer – ELV (This Role)
Eligibility Criteria
- Education: B.Tech / Diploma in Electrical, Electronics & Communication, or related field
- Experience: Minimum 5+ years in ELV systems
- Strong knowledge of AMC management and project execution
- Proven experience in sales/business development is preferred
Key Skills Required
- ELV System Expertise ELV (CCTV, Fire Alarm Systems, Access Control, BMS)
- AMC Management
- Team Leadership
- Client Handling & Relationship Management
- After Service Sales & Business Development
- Project Planning & Execution
Additional Expectations
- Strong leadership and decision-making abilities
- Ability to handle multiple projects simultaneously
- Willingness to travel to project sites as required
Rush your application TODAY along with your latest CV, experience details, current and expected CTC, earliest joining date.
