Job Description

Company Description Kun Hyundai Chennai is part of Kun Hyundai, one of the largest Hyundai dealer groups with showrooms and workshops across Tamil Nadu, Andhra Pradesh, and Pondicherry. Established in 1998, the group is led by a management team with extensive experience in the automobile industry. Kun Hyundai focuses on providing a pleasant and reliable experience for customers purchasing and servicing their Hyundai vehicles. The Chennai operations emphasize professional service, long-term customer relationships, and consistent aftersales support.
Role Description The Service Advisor role at Kun Hyundai Chennai is a full-time, on-site position based at our service facility in Chennai. The Service Advisor is responsible for welcoming customers, understanding their vehicle concerns, and accurately recording service requirements. This role involves coordinating vehicle inspections, explaining recommended work and pricing, and obtaining customer approvals. The Service Advisor monitors repair progress, communicates updates to customers, and ensures timely delivery of vehicles. Daily tasks also include handling customer queries, managing service appointments, supporting aftersales initiatives, and maintaining high standards of customer satisfaction and service quality.
Qualifications

Strong customer-focused skills, including Customer Satisfaction and Customer-focused Service.
Proven Customer Service experience in an automotive or similar service environment.
Effective Communication skills, both verbal and written, to interact with customers and workshop teams.
Understanding of Aftersales processes, including service scheduling, follow-ups, and post-service support.
Basic technical awareness of automobiles and service procedures (Hyundai experience is an advantage).
Ability to work in a fast-paced environment, manage multiple cases, and prioritize tasks effectively.
Comfort with using service management software and standard office applications.
Minimum of a diploma or bachelor's degree in any discipline; automotive or mechanical background preferred.
Prior experience as a Service Advisor or in a customer-facing role in the automotive sector is beneficial.