Description
We are seeking a motivated and customer-oriented Service Advisor to join our team. The ideal candidate will play a critical role in providing exceptional service to our clients, guiding them through their service experience and ensuring their needs are met.
Responsibilities
- Greet and assist customers in a professional manner.
- Evaluate customer needs and recommend appropriate services or repairs.
- Prepare and present detailed service estimates to customers.
- Coordinate with technicians to ensure timely service delivery.
- Follow up with customers regarding service completion and satisfaction.
- Maintain accurate records of services provided and customer interactions.
- Handle customer complaints and resolve issues effectively.
Skills and Qualifications
- 1-4 years of experience in a customer service role, preferably in the automotive industry.
- Strong communication and interpersonal skills.
- Basic understanding of automotive service and repair processes.
- Proficiency in using computer systems and software for service management.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Customer-focused attitude with a commitment to providing excellent service.
