Server Support Engineer L1

Key Responsibilities:

• Perform server break/fix activities, including troubleshooting and resolving hardware and software issues.
• Monitor server health and assist in basic maintenance tasks.
• Log incidents and service requests accurately in ticketing systems.
• Coordinate with senior engineers for escalations and complex issues.
• Maintain proper documentation of server issues, resolutions, and part replacements.
• Follow company processes, standards, and SLAs for server support activities.

Qualification:

• BE / Diploma in Computer Science, IT, or related field