Server Support Engineer

Level Server Support Engineer - Job Description :

About HIOX

HIOX India Pvt. Ltd. is a leading web hosting and IT infrastructure solutions provider offering web hosting, cloud services, domain registration, server management, and digital solutions to global customers. We are looking for enthusiastic and technically skilled candidates to join our server support team.

Eligibility & Terms

Location: Coimbatore

Experience: 0 – 2 Years

Employment Type: Full-Time

Shift: Rotational Shift Support

Bond: Agreement bond for 2 years

Percentage : First class since schooling to Degree

Experience : 0-1 Years of Relevant experience in Servers

Package : 3 LPA

Roles & Responsibilities

Monitor Linux and Windows servers for uptime and performance.

Provide Level 1 technical support through ticket, chat, and email.

Troubleshoot basic hosting, DNS, email, FTP, and website-related issues.

Assist customers with control panels such as cPanel, Plesk, and DirectAdmin.

Handle server reboot, service restart, backup verification, and log monitoring.

Escalate complex issues to higher-level engineers when required.

Maintain proper documentation of support activities and resolutions.

Ensure timely response and resolution as per SLA.

Required Skillset

Basic knowledge of Linux/Windows server administration.

Understanding of web hosting concepts, DNS, domains, email routing, and SSL.

Good communication and troubleshooting skills.

Willingness to work in rotational shifts.

Academic Qualification

BE / B.Tech / BCA / MCA / Diploma in IT, CSE, ECE, or related field.

Preferred Qualifications

Knowledge of cloud platforms is a plus.

Certification in Linux, Networking, or Cloud technologies is an added advantage.

Familiarity with Apache, Nginx, MySQL, and hosting control panels is an advantage.

Apply Now

Send your resume to: [Confidential Information]

Contact: 98947 31674