1 Job Description for Server Facility Management : –
2.1.1 Server Management
Check status of servers and their network availability through server monitoring tools.
Attend and close all alerts and notifications received by monitoring tools.
Troubleshoot and resolve issues faced on servers using Known Error Database – Knowledgebase and Standard Operating Procedures.
Check and ensure disk space availability in all servers.
Provide report of server health and utilization status in required format.
User Maintenance and Access Control
Installation of new servers with operating system and required software and applications as per checklist and SoP.
Upgrade of server operating system
Liaison with other team members and Vendors for server related requirement.
Manage IIS/FTP services and publish/host portals
Manage servers in virtual environment (Hyper-V, VMWare)
Manage application hosting through terminal services or other equivalent technology
2.1.2. Attend Incident and Service Requests
Attend incident requests in e-Helpdesk, mail (or alternate system as defined by Reliance) and resolve within time frame defined in service delivery guidelines.
Attend service requests in RISP, e-Helpdesk, mail (or alternate system as defined by Reliance) and resolve within time frame defined in service delivery guidelines.
2.1.3. Backup/Restoration/Verification
Follow Backup Management System and procedure as defined by Reliance.
Troubleshoot backup related problems and take required action.
Fill up backup report in prescribed format and record for reference.
Maintain backup media inventory as per prescribed format
Backup media movement from defined storage location as per procedure.
Carry out scheduled/on demand restorations
Image Backup and Recovery
2.1.4. Security and Patch Management
Follow security procedure as per Reliance policy and guidelines.
Service Pack upgrade and patch management on servers
Installation and maintenance of antivirus software on all servers, with regular pattern update
File/Folder permissions, access control and user management
Liaison with other team members for antivirus related issues
Check and resolve anomalies reported through server dashboard
2.1.5. Management of file servers
Provisioning and maintenance of server storage to users for storing critical data
User Maintenance and Access Control
Co-ordinate with users to ensure regular house-keeping of their data
Prepare necessary storage utilization reports
Migration of data from one server to another, ensuring data integrity and availability.
