Senior Voice Specialist

EOX Vantage is a managed services company supporting insurance carriers and their customers. Our support team handles real situations for real people — homeowners

dealing with billing questions, mortgage companies needing verification, and policyholders reporting property damage for the first time. We take that responsibility Seriously.

The Role

You will be the first point of contact for homeowners and mortgage partners calling in about their insurance policies. That means handling billing questions, processing

mortgage verifications, updating account information, and collecting details when someone reports a loss for the first time.

Calls come consistently throughout your shift. You will use several web-based platforms, follow defined processes, and document every interaction. It is steady, detail-oriented

work that requires focus and professionalism from start to finish.

Day to Day

• Take inbound calls from homeowners, mortgage servicers, and agents

• Handle billing questions, payment support, and account updates

• Process mortgage verification requests

• Complete first notice of loss intake by collecting and recording required information

• Work across multiple systems simultaneously during each call

• Document interactions completely and accurately

• Follow workflows and escalation procedures

• Maintain performance standards for quality, attendance, and productivity

Training Path

All new hires go through a structured remote training program before taking calls Independently

• Day one covers onboarding, systems, and expectations

• Days two through five include instructor-led virtual training and self-paced

modules

• A practice day with live call observation follows

• New reps then move into the mortgage verification queue with trainer support

available

• Customer care cross-training happens after stability is established

• Chat support training is available as a next step after proficiency

What We Need From You 

• At least one year of phone-based customer service or call center experience

• Confidence navigating multiple computer systems at once while on a call

• Strong written documentation habits

• Calm, professional communication under pressure

• Reliable attendance and consistent availability during your assigned shift

Nice to Have

Background in homeowners insurance, claims, mortgage servicing, FNOL, or any

• regulated service environment