Role Purpose: The Transformation & Acceleration Lead will drive the enterprise priorities across the organization, acting as a catalyst for organizational change and steward of transformation excellence. The role strengthens management systems, accelerates strategic initiatives, and institutionalizes a culture of continuous improvement, innovation, quality, and operational excellence.
Role Accountability:
A. Enterprise Alignment & Business Excellence
- Build and lead the Business Excellence/Transformation function to enable execution of the organizational strategic vision across the organization.
- Cascade organizational priorities to functional teams, ensuring delivery within defined timelines and expected standards.
B. Program Leadership & Transformation Delivery
- Lead and manage end-to-end delivery of board-level programs, enterprise transformation initiatives, and BAU improvement mandates.
- Conduct structured monthly reviews (PPRC, PSC, Productivity Review, etc.) to assess existing processes, identify improvement opportunities, and design solutions through benchmarking, analytics, and cross-functional collaboration.
- Drive diagnostics and opportunity assessment through analytics, industry insights, and cost-benefit analysis; build business cases for internal and Board approvals.
- Lead structured program execution through robust project management (BRDs, cost-benefit estimation, stakeholder management) and governance bodies (Steering Committees, TPNC, ITGC, ITSC).
C. Quality Function Leadership (Lean Six Sigma & Continuous Improvement)
Lead the Quality function, responsible for designing, governing, and executing functional improvement projects using Lean Six Sigma methodology (Green Belt/Black Belt level).
- Drive defect reduction, process optimization, waste elimination, and productivity enhancement across key business functions.
- Establish a standardized Quality Management Framework, including DMAIC-based project execution, tollgate governance, quality metrics, and benefit realization.
- Build Lean Six Sigma capability across the organization through structured training, coaching, and certification pathways.
- Ensure quality-driven insights feed into transformation, policy changes, customer experience improvements, and process re-engineering initiatives.
D. Financial Governance & Value Realization
- Oversee end-to-end budgeting across initiatives, ensuring optimal resource allocation.
- Drive benefit sign-off from stakeholders and manage three-year value tracking and reporting to senior leadership and the Board.
- Prepare quarterly updates, internal briefing notes, and Board-level documents.
E. Capability Enablement & Handover Management
Ensure smooth transition of completed initiatives to business owners through structured handover, documentation, and knowledge transfer.
F. Innovation, Ideation & Strategy Committees
- Drive enterprise-wide innovation programs, digitize ideation workflows, and improve turnaround time for internal customer delight.
- Own governance and coordination for key management committees such as PPRC, PSC, and Ideation Committee.
G. Audit & Risk Management
Lead preparation for internal audits, CAG, RBI and other regulatory audits, ensuring timely resolution of audit observations.
H. Business Intelligence & Reporting Automation
Build automated dashboards, reports, and repositories to strengthen business intelligence and support data-driven decision making.
Measures of Success:
- Business-approved cost savings
- On-time delivery of transformation, quality, and innovation interventions
- Compliance with Board-approved committee charters
- Effective enterprise strategy execution
- Adoption and scale-up of Lean Six Sigma, ideation, and innovation practices
Technical Skills / Experience:
- Strong analytical and data interpretation capabilities
- Ability to synthesize insights from large data volumes and present compelling narratives
- Exposure to the BFSI landscape and regulatory environment
- Experience in cross-functional stakeholder management, project leadership, and business case development
- Experience in Lean Six Sigma (Green Belt/Black Belt) preferred
- Team leadership and collaboration skills
Qualification:
- Master's in Business Administration (Full-Time) in any relevant discipline.
- Experience in Lean Six Sigma (Green Belt/Black Belt) preferred.
Preferred Industry: BFSI/Consulting
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