Senior Vice President Operations

About IKS Health

IKS Health enables the enhanced delivery of exceptional healthcare for today's practicing

clinicians, medical groups and health systems. Supporting healthcare providers through every

function of the patient visit, IKS Health is a go-to resource for organizations looking to

effectively scale, improve quality and achieve cost savings through integrated technology and

forward-thinking solutions. Founded in 2007, we have grown a global workforce of 14,000

employees serving over 150,000 clinicians in many of the largest hospitals, health systems, and

specialty groups in the United States.

IKS Health revitalizes the clinician-patient relationship while empowering healthcare

organizations to thrive. We take on the chores of healthcare — spanning administrative, clinical,

and operational burdens — so that clinicians can focus on their core purpose: delivering great

care. Combining pragmatic technology and dedicated experts, our solutions enable stronger,

financially sustainable enterprises. By bringing joy and purpose back to medicine, we're creating

transformative value in healthcare and empowering clinicians to build healthier communities.

Vision:

Healthier Communities, Happier Clinicians, Thriving Organizations, Successful Healthcare for All.

Mission:

Our mission is to enable the efficient delivery of excellent care. We will deliver on this promise

in a manner that makes it a joy for all to work with us; becoming the trusted partner that

ensures financial success for our clients and healthier populations in our communities.

Our Values:

Navigate opportunities and obstacles with speed and certainty

Embed insight and capability in our people, processes and technology

Relentlessly pursue innovation and excellence

Foster human connections and collaboration.

What We Do

Revenue Optimizations Services:

Our purpose built Revenue Optimization Services reduces administrative burden, maximizes

revenue and enables growth at scale while using a variable cost model. Delivered using a

technology led platform we transform revenue cycle management, prevent denials, facilitate

the patient-provider care journey and maximize contract utilization.

Clinical Support Solutions:

Our Clinical Support Solutions help providers deliver better clinical outcomes, more efficient

care, reduce clinician burnout and lower medical costs, resulting in improved physician and

patient satisfaction as well as increased enterprise value. All of this while restoring the primacy

of the physician-patient relationship in the exam room & beyond.

Value Based Care:

As insurance reimbursement models move towards paying for outcomes, managing population

health holistically becomes more important for provider enterprises. Our value-based care

solutions allow provider enterprises to succeed across the spectrum of risk by building a

patient-centric, provider-led delivery model that coordinates care across the continuum and

delivers better clinical, operational and financial outcomes.

Digital Health Solutions:

Our Digital Health Solutions are a robust platform that delivers data-driven value and expertise

across the care continuum. It enables provider enterprises to leverage the full potential of their

technology assets by helping them build, enhance, maintain and support these critical parts of

their IT infrastructure. From a Unified Data Platform to Robotic Process Automation and

creating bespoke technology solutions, IKS Health's Digital Health Solutions help solve some of

provider enterprises biggest challenges.

Tech Engineering:

Our Tech Engineering is dedicated to crafting cutting-edge software products and shaping digital

customer experiences through our next-generation Care Enablement Platform. Our focus spans

across various domains within technology, offering a diverse range of opportunities in Technical

Program Management, Software & Product Engineering, Enterprise Architecture, Service

Engineering, Interoperability, Test & Process Automation, Data Engineering, Data Science, BI

Reporting, and Data Analytics—all hosted on the cloud. Our commitment lies in harnessing the

latest advancements in technology to create solutions that transcend traditional boundaries,

fostering a dynamic ecosystem where technology intersects seamlessly with healthcare to drive

positive change.

Role Specification

Position: Senior Vice President

Location: Mumbai

Reporting To: EVP

Qualification: Lifesciences / Clinical degree + MBA (Preferred)

Requirements

• 20+ years of experience working in healthcare with a strong understanding of provider industry. Excellent verbal and written communication skills.
• Ability to travel as needed
• Proven track record of managing business / vertical that has teams across geographies, driving results and progressive leadership experience
• Successfully driven operations with focus on ensuring customer satisfaction, operational efficiency and technology driven transformation
• Spearheaded initiatives around people, process and technology for the business to operate efficiently impacting the bottom line and provide the necessary support to support top line growth
• Degree in Management from a premier institute preferred but not mandatory
• Experience in working in hyper-growth environment and ability to deliver solutions through structured problem solving
• Familiar with Clinical workflow along with knowledge of Practice Management Systems (Good to have)
• Self-driven and proactive with ability to multi-task and prioritize issues in a complex environment.
• Project management, implementation, planning and organizational skills

SVP, Operations is a leadership position and an important enabler to IKS Health's endeavor of delivering best in class clinical solutions to US based Physician enterprises. This role will lead the Delivery organization to ensure high levels of customer satisfaction and collaborate extensively with functional departments across IKS including but not limited to Sales, Product Development, Technology, Finance and Workforce Management. This role might require travel regularly within India and to the US 3-4 times a year that includes spending time at customer locations.

RESPONSIBILITIES

• Lead the entire IKS Clinical Support Solutions (Clinical Documentation, Clinical Data Management and Medical Coding) business unit to ensure high levels of customer satisfaction, employee engagement and operational excellence.
• Take end-to-end ownership of operations, delivering services that are aligned to meet customer goals and success including contractual commitments.
• Manage the P&L to drive financial performance that meets and exceeds budgets; actively participate in the annual budgeting and monthly forecasting process
• Closely monitor customer, financial and operational metrics at the overall business and account level to ensure the set targets are met. Proactively identify if there is a slack or an improvement, devise a plan and execute it by working closely with the delivery team and other enabling functions
• Serve as a key senior client liaison with deep & meaningful relationships in the client organization that enable successful long-term partnerships and business growth
• Work with the delivery leaders to resolve operational issues affecting the customer promptly and reporting performance metrics including economic value to the customer on a regular basis.
• Continuously look for transformation opportunities through technology (AI, Automation and any other modern technology solutions), process improvement and best practices
• Contribute to the business growth and strategy initiatives that will involve working with product leaders and market leaders in defining the GTM strategy for IKS products and solutions
• Work with delivery and HR teams to drive a robust people engagement plan that ensures overall development for all team members and establishes IKS as an employer of choice
• Mentor and coach direct reports to enable professional & personal growth. Developing, implementing & monitoring frameworks to elevate the human capital of the team
• Leverage understanding of industry best practices to assess existing internal and client processes and identify opportunities to enhance the quality of outcomes or efficiency of delivery including automation.
• Ensuring the resources are closely engaged and providing them a clearly defined career path while performance is meeting and exceeding the set targets

Key Measurements of Success

• Ensure operational metrics with regards to ensuring SLAs are met and/or exceeded
• Ensure business metrics and value proposition is met and shared with the customer
• Ensure solutions meet customer needs and protect IKS interests
• Reduce provider escalations and ensure high levels of customer satisfaction and retention
• High employee engagement, satisfaction, and retention
• Ensure the customer will serve as a reference for IKS
• Support revenue growth for the customer