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Job Advert
We are currently seeking an experienced professional to join the GTS India Solutions Implementation team.
Job Introduction
The role is responsible for implementation of complex deals across the whole range of Global Trade Solutions (GTS). Key responsibilities include providing technical expertise to Cleints, Front-Line Business Development Managers, Coverage Bankers, assisting in the designing and rollout of bespoke open account solutions, and ensuring a high quality customer experience.
The role is responsible for delivery of complex Trade solutions across client segments. Working in close collaboration with Coverage, Specialist Sales and Deal Structuring, the individual will need to be both technically savvy and commercially astute, capable of effectively managing a diverse range of Functional stakeholders (i.e. Technology, Compliance, Legal, Risk, etc.) across a large and geographically diverse matrix-managed organisation in order to delivery complex Open Account as part of the end-to-end Product fulfilment lifecycle. Time-to-market, Time-to-Revenue, Delivery & Commercial Risk mitigation all represent key performance metrics in the role.
Principal Responsibilities
- Leading the implementation of operational plans and priorities to drive delivery of the agreed client requirements, ensuring Local requirements and variations in the business model are accurately accounted for in our Client on-boarding methodology.
- Leverage Client feedback to shape client proposition and new product development activity across.
- Oversee the efficient completion of technical and operational on-boarding activities for new to trade or new to bank clients.
- Ensure the provision of transactional and channel support to clients, understanding their on-boarding requirements and ensuring their timely implementation within GTS.
- Programme manage high profile, complex on-boarding programmes (typically complex/high profile Supply Chain Solution (HSCF), RF, Core Trade products implementations) using HSBC's digital systems and client technical integrations.
- Act as the representative for the bank interacting where appropriate with the client in pre-sale, negotiation and post-sale activities on selected high profile pitches involving complex implementation.
- Develop a close relationship with customers, managing these relationship and client expectations from sales, implementation/on-boarding and go-live to business as usual and migration to Client Services ownership.
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
- Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making.
- Encourage and enable constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers.
- Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice.
- Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise.
Role Requirements / Education Qualifications / Certifications / Experience
- Strong knowledge and experience on System Integration is a distinct advantage.
- Understand various industry standard file formats, conversant with connectivity setup.
- Should be able to work independently on file testing and connectivity establishment.
- Understanding of Trade Finance products is a distinct advantage.
- Should be able to work closely with in-country product on new launches.
- Knowledge on the working of APIs and system integration.
- Understanding/certification on SWIFT and SAP will be an advantage.
Additional Information
- Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited, India
