Senior Vice President Growth & Customer Success

Senior Vice President – Growth & Customer Success

Department: Growth & Business Development

Location: Bengaluru (Travel Required)

Reporting To: Board of Directors

Employment Type: Full Time

About Actualize

Actualize Consulting Engineers is a privately owned Engineering Workforce Solutions and Technology Services company with over 20 years of experience serving global engineering and manufacturing customers. Headquarters in Bengaluru with operations in Pune, Actualize employs approximately 210 professionals.

As the company enters its next phase of growth, we are building a professional leadership team to strengthen our commercial capabilities and drive sustainable business expansion.

Position Summary

The Senior Vice President – Growth & Customer Success will lead Actualize's commercial growth by acquiring new customers, expanding strategic accounts and strengthening long-term customer relationships. The role is responsible for building a scalable Growth & Business Development function that supports the company's long-term vision.

Key Responsibilities

• Develop and execute the company's growth strategy.
• Acquire new customers across Engineering Workforce Solutions and Technology Services.
• Expand business with existing customers.
• Build strategic customer relationships.
• Lead commercial negotiations and major proposals.
• Improve sales forecasting and pipeline management.
• Strengthen customer retention and satisfaction.
• Build and lead the Growth & Business Development team.
• Collaborate with business unit leaders to achieve growth objectives.
• Report commercial performance to the Board.

Experience & Qualifications

Experience

• 15–20 years of professional experience.
• Minimum 7 years in senior commercial leadership.
• Experience in IT services for Industrial Engineering and Products/ Heavy Engineering/Manufacturing.
• Demonstrated success in business development and customer relationship management.
• Experience working with international customers is preferred.

Education

• Bachelor's degree in engineering, preferably Mechanical Engineering.
• MBA preferred but not mandatory.

Skills & Competencies

• Strategic Business Development
• Enterprise B2B Sales
• Consultative Selling
• Customer Success
• Key Account Management
• Revenue Growth
• Sales Strategy
• CRM & Pipeline Management
• Commercial Negotiation
• Leadership & Team Development
• Executive Communication

Preferred Domain

• Industrial Engineering
• Industrial products
• Heavy Engineering
• Manufacturing