Job Description
Senior Global Resource Partner
Any Location (Hybrid)
Monday-Friday, 12pm 9pm IST
CSC's Global Subsidiary Management (GSM) Team offers corporate compliance and governance services to Fortune 500 companies in more than 140 countries around the globe. By partnering with CSC, clients reduce the complexities associated with international business. Our local presence, coupled with CSC's robust affiliate network, assists our clients with their subsidiaries compliance obligations, regardless of where in the world they are registered.
As a Sr. Global Resource Partner (GRP), your primary responsibilities will be to source, onboard, and manage relationships with local service providers while helping maintain the accuracy of statutory data and internal procedures in GSM's knowledgebase. Through collaboration with leadership and team members, you will enhance the effectiveness and user experience of internal resources, identify gaps in local service delivery based on business needs, and communicate regulatory changes to both internal and external stakeholders.
What You Will Bring
Someone who thrives in a fast-paced environment, enjoys problem-solving, and is self-motivated will do well in this position. Successful candidates are service-oriented, deadline-driven, agile, and work well as part of a team or independently. This role requires a strong ability to prioritize, excellent organizational skills, close attention to detail, and the capacity to work effectively with minimal direction. Responsibilities include, but are not limited to:
- Liaising with local service providers, both CSC offices and third-party vendors, to enhance service delivery, address customer escalations, and improve gaps in processes.
- Sourcing local firms or professionals to expand our global network of service providers.
- Onboarding new service providers through execution of vendor agreements, submission of vendor details to finance, and creation of internal records.
- Assist with our Third-Party Risk Management (TPRM) process to ensure all vendors are tiered appropriately and risks are mitigated and vendors are managed with periodic reviews.
- Ensure all vendor master data entries meet internal data quality, compliance and documentations standards.
- Renegotiating pricing and service offerings with local providers based on the needs of the business and market trends.
- Manage our referral vendor network to ensure additional revenue is efficiently gathered and billed accordingly.
- Helping with any escalations and ensuring that matters are being handled on an urgent basis and any SLA timelines are being met.
- Ensure all trackers and reporting requests on vendor data accuracy, onboarding timelines, and process KPIs are updated on-time without any deviation.
- Assisting our Sales Engineers with any prospective client requests to obtain details and pricing based on the clients needs.
- Managing the accuracy and effectiveness of the GSM knowledgebase by fulfilling requested updates and addressing opportunities to improve user experience.
- Support process improvement initiatives and automation projects withing the vendor management area.
- Identifying gaps in knowledgebase data by conducting research or gathering applicable information from local partners.
- Researching, drafting and sending internal and external change communication for statutory changes.
- Working with training team to facilitate new hire and refresher trainings regarding vendor management and our Knowledge Base.
- Maintaining and managing 100% accuracy in all deliverables. Should deploy first-time right approach and ensure proper checks to avoid rework.
What technical skills, experience, and qualifications do you need
- 6-10 years of experience legal services, a financial background, or procurement experience preferred.
- In-depth knowledge, or interest in researching and understanding corporate laws, regulations, and procedures
- Pragmatic but critical approach, attention to detail and problem-solving mentality with research and analytical skills
- Flexibility to shift working hours based on international time zone needs
- Effective time management skills and ability to shift priorities based on needs of the business
- Demonstrated ability to manage projects and meet deadlines
- Excellent written and verbal communication skills, including the ability to resolve escalations and negotiate pricing
- Ability to work independently or in a team setting, often with minimal direction
- Proficiency in Microsoft Office applications and ability to learn and work effectively in multiple technology applications
- Model CSC's values of service, teamwork, tenacity, agility, and being genuine
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About The Team
At CSC, we don't just keep businesses runningwe help them thrive. For more than 125 years, we've been the trusted partner for
90% of the Fortune 500, leading financial institutions and businesses worldwide. As the
global leader in business, legal, financial, and digital brand services across
140+ jurisdictions, we set industry benchmarks through
innovation, integrity, and excellence.
Privately held and professionally managed since 1899,
CSC is the business behind business, delivering
knowledge-based solutions from our headquarters in
Wilmington, Delaware, USA, to clients across the globe. Our success is built on a
people-first culture that fosters
growth, collaboration, and agility. Recognized as a
Top Employer in India, we are committed to creating an exceptional workplace where talent flourishes.
Important notice: CSC only accepts resumes from agencies in our
approved supplier program. Resumes submitted through unauthorized sourcesincluding direct submissions to hiring leaders or employeeswill be considered
property of CSC, with no fees eligible for claims. We encourage candidates to apply
through our website for a seamless hiring experience.
Explore opportunities: [ CSC Careers link ]
Why work for us
At CSC, we
invest in your growth, well-being, and success. Here's what sets us apart:
- Global legacy: Join a powerhouse shaping industries worldwide.
- Career growth and mobility: Access internal promotions, leadership programs, and skill-building opportunities to accelerate your career.
- Recognition and rewards: Enjoy performance-based bonuses, and employee recognition programs.
- Work-life balance: Benefit from hybrid work models and state-of-the-art collaborative spaces.
- Continuous learning: Gain tuition reimbursement, professional certifications, and expert-led development programs in leadership, technical skills, and more.
- Inclusive culture: Be part of a workplace where diversity, equity, and belonging fuel innovation and success.
- Community impact: Make a difference through CSC Gives Back, including our partnership with Kiva, to empower underserved communities through microloans.
Join CSC and
shape the future in a dynamic, global environment where
your contributions drive success.
Disclaimer: This job description serves as a general guideline and may evolve based on business needs.
