Job Description
Own Every Moment at NetApp
At NetApp, your ideas power innovation. We lead in intelligent data infrastructuredelivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.
Ready to innovate and contribute to our path to $10B Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins.
Job Summary
We are an AI-forward UX organization and expect team members to leverage responsible AI to drive measurable outcomes. Candidates should be prepared to discuss and demonstrate samples / a portfolio of mixed-method analyses conducted in previous roles. Candidates should also be prepared to discuss how they have used AI tools or models in their past roles to improve productivity, quality, and innovation, including specific examples, quantified results, and the governance practices they followed.
We seek an experienced UX Researcher, with a passion for both qualitative and quantitative analysis, to join our team and help us take our product experiences to new heights.
Job Requirements
Proven ability to design and execute qualitative research.
Strong experience with designing and executing unmoderated research.
Strong experience with quantitative research.
Familiarity with digital analytics tools.
Experience managing participant panels and recruitment processes for research studies.
Hands-on experience using AI-powered tools for research workflows.
Ability to synthesize insights from multiple data sources into actionable recommendations.
Proficiency in survey platforms and basic statistical analysis tools.
Excellent written and verbal English communication skills, with the ability to clearly articulate research findings to stakeholders.
Comfortable conducting interviews with primarily English-speaking customers.
Ability to work cross-functionally with designers, product managers, and engineers in a fast-paced environment.
You're a proactive self-starter with passion, perseverance, and interest in the success of everyone around you.
Responsibilities
Generate impact and value through storytelling with data by identifying insights that influence product design decisions.
Plan and execute mixed-methods research to inform product design and strategy, combining qualitative and quantitative approaches.
Conduct qualitative studies such as user interviews, usability testing, and thematic analysis to uncover user needs and pain points.
Design and analyze surveys to validate hypotheses and measure user sentiment and experience metrics.
Leverage digital analytics tools to identify behavioral patterns, friction points, and opportunities for improvement.
Integrate AI-powered tools into research workflows for tasks such as data synthesis, transcription, and advanced analysis.
Manage participant panels and recruitment processes to ensure diverse and representative user participation.
Synthesize insights from multiple data sources into clear, actionable recommendations for product teams.
Communicate findings effectively through reports, presentations, and storytelling tailored to stakeholders at all levels.
Collaborate cross-functionally with designers, product managers, and engineers to influence product decisions.
Advocate for user-centered design and contribute to building a culture of evidence-based decision-making.
Education
Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or a related field, or equivalent practical experience.
8+ years of experience conducting UX research using both qualitative and quantitative methods.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect momentyou'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomedthey drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.
