Senior UX Designer

Hiring for Senior UX Designer for Bridgestone GCC in Bangalore Location

Experience: - 5+ Years

Work Location: - Bangalore

Work Mode: - Hybrid

Position Summary

Bridgestone is seeking a Senior UX Designer & Researcher to help define and improve customer, agent, and operational experiences across digital products, AI-powered solutions, customer service platforms, and enterprise applications.

This role is primarily focused on UX design while also leading research activities that ensure product decisions are grounded in customer needs and business outcomes. The ideal candidate combines exceptional visual and interaction design skills with the ability to conduct meaningful research and translate findings into actionable product improvements.

Key Responsibilities

UX Design (60%)

• Create wireframes, prototypes, user flows, journey maps, and high-fidelity designs
• Design experiences for web, mobile, AI, contact center, and internal enterprise applications
• Collaborate closely with Product Managers, Product Owners and Engineers throughout the product lifecycle
• Contribute to and maintain design systems, component libraries, and UX standards
• Facilitate design reviews and stakeholder workshops
• Ensure accessibility and usability best practices are applied consistently

UX Research (40%)

• Plan and conduct usability testing, customer interviews, surveys, and discovery research
• Analyze customer behavior (Hotjar), user feedback, and product analytics
• Identify unmet customer needs and opportunities for innovation
• Synthesize research findings into actionable recommendations
• Partner with Product Management to validate concepts and prioritize investments
• Define and track UX success metrics

Required Qualifications

• Experience at a global enterprise, working with teams in the US
• 5+ years of UX Design experience
• Experience conducting UX research and usability testing
• Strong portfolio demonstrating end-to-end product design work
• Advanced Figma proficiency, with an emphasis on AI features
• Experience working with product analytics platforms like Hotjar and Adobe Analytics (or similar)
• Experience with AI-enabled products and conversational AI design
• Experience with customer journey mapping and service design
• Proficient in accessibility and inclusive design standards