Senior User Experience (UX) Designer

Role: Sr. UX Designer / Sr. User Experience Designer (Mobile & Web)

Location: Chennai (Work From Office)

Language Proficiency: English and Tamil

Role Overview

UX Designer at matrimony.com works to understand the user, their behaviour, their aspirations and wishes. They design the product to make customers time on the platform easier and simpler, make the journey of their matchmaking pleasant. They are responsible for what the customer sees and acts upon, and what happens next for every interaction.

Key Responsibilities

• Conduct User Research to understand user's objectives, what roadblocks they face, pain points, research on the why of the feedback user gives
• Create user personas and maintain them
• Conceptualise design and flow-based solutions which turn customer journey into a delight
• Turn concepts arising from research into low/high fidelity wireframes following the UX development lifecycle
• Responsible for maintaining and updating the UX design language, ensuring it is implemented uniformly
• Help UI, Dev and QA teams in the implementation cycle
• Conduct User Testing/ AB Testing to understand impact of what went live

Skill and Competencies

• Good experience in user interviews, user research and user testing for a project which was end customer facing
• Good experience in ethnographic research, survey research, research synthesis, diary studies and field studies
• Sound experience in creating wireframes for a customer journey
• Has worked with balasmiq, XD/Figma, Photoshop/Sketch
• Excellent communication skills, and use that to communicate the spirit of design and motivate UI designers, Developers and QA teams
• Ability to balance time, working simultaneously on multiple projects at different levels of completion
• Creative, accurate, and precise

Education and Experience

Graduation with at least 2 years of relevant experience in designing and prototyping UX, experience in consumer facing product is preferred.

About Matrimony.com

Matrimony.com Ltd, a Great Place to Work Certified Wed-Tech company listed on the BSE and NSE, is a leader in matchmaking and wedding services. Its flagship brand, Bharat Matrimony, is the largest and most trusted matrimony brand (Brand Trust Report 2014) spanning customers across the entire economic strata. The company serves over 8 million members with the support of 3,000+ associates and a network of 130 company-owned retail outlets.

Key Offerings

Matchmaking Services:

• BharatMatrimony and 200+ matrimony brands segmented on religion, languages, communities, and occupation.
• BharatJodii: An exclusive matchmaking app for common people in 9 Indian languages
• Assisted Service and EliteMatrimony: Personalised services for the HNI, NRI and Premium segment of customers

Wedding Services:

• Wedding Bazaar: Largest wedding services provider.
• Mandap.com: Largest online wedding venues platform.
• MakeMyWedding: Personalized & curated wedding planning services.

New Initiatives & Verticals

• Astro Free Chat: It is an exclusive app for any astrology consultation
• ManyJobs: Employment platform targeting grey collar workforce. In vernacular language for the Tamil Nadu market (initial phase) and with some of industry first features for both companies and candidates
• Luv.com: A next generation serious relationship app.

International Presence

Matrimony.com has successfully expanded into international markets, with UAE operations thriving for 4+ years and Bangladesh operations commencing in 2021. With a mission to dominate the $55 billion wedding services industry.