As a Senior User Assistance Developer, you won't just lead a teamyou'll set the tone for how our users experience SAP's data and analytics tools. You will convert technical complexity into actionable, user-focused content that empowers users and elevates the overall experience.
From in-product guidance and tutorial videos to comprehensive documentation and UX editorial, your leadership will ensure that every content touchpoint adds value to the user journey.
Key Responsibilities
Team Leadership & Development
- Lead a team of User Assistance developers responsible for technical documentation, in-product guidance, tutorials, and multimedia.
- Foster a culture of continuous learning, goal alignment, and team empowerment.
Content Strategy & Delivery
- Define and oversee content strategies, ensuring delivery of high-quality, user-centric content on schedule.
- Uphold SAP's content standards and industry best practices, while driving innovation across the UA community.
Cross-Functional Collaboration
- Work closely with UX designers, product managers, developers, and subject-matter experts to align content with product functionality and user needs.
- Collaborate with external stakeholders (customers, partners) to evolve content based on real-world feedback.
Strategic Thinking & Innovation
- Shape the long-term vision for UA deliverables, tools, and processes.
- Champion innovative approaches that enhance user assistance and align with SAP's strategic direction.
Content Quality & Consistency
- Ensure all content meets high standards of accuracy, clarity, consistency, and linguistic correctness.
- Maintain adherence to content architecture, SAP terminology, and accessibility guidelines.
User Research & Insights
- Conduct research and usability testing to identify user needs and pain points.
- Use insights to refine content and improve the overall user experience.
Process Improvement
- Lead initiatives to improve UA tools and workflows, promoting efficiency and innovation.
- Ensure consistent application of SAP standards and guidelines.
Accountability & Role Modeling
- Serve as a role model for integrity, accountability, and proactive problem-solving.
- Encourage a culture of trust, collaboration, and high performance.
What You Bring
Expertise in Data & Analytics
- Deep knowledge of data management, business intelligence, and analytics tools.
- Experience in creating content for complex data solutions, preferably within SAP's ecosystem.
Strategic & Visionary Thinking
- 812 years of experience developing and executing content strategies that drive user and business outcomes.
- Ability to anticipate trends and adapt strategies proactively.
Content Leadership
- Mastery of content creation across formats: documentation, multimedia, tutorials, UX copy, and in-product help.
- Proven ability to maintain quality, consistency, and user focus across all deliverables.
Collaborative Leadership
- Strong track record of leading cross-functional initiatives and building alignment with technical and non-technical stakeholders.
User-Centered Mindset
- Hands-on experience with user research and usability testing.
- Ability to advocate for the user in every content decision.
Communication & Influence
- Excellent interpersonal skills to inspire, mentor, and guide teams.
- Skilled at providing constructive feedback and fostering a growth-oriented culture.
Project & Team Management
- Proven success managing large-scale content projects in agile environments.
- Capable of balancing priorities and meeting multiple deadlines without compromising quality.
Language & Accessibility
- Fluent in English with the ability to create content that is clear, inclusive, and globally accessible.
Preferred Qualifications
- Domain expertise within the SAP data and analytics ecosystem.
- Experience with multimedia production and modern UI/UX frameworks.
- Strong customer engagement skills to refine content based on user feedback.
- History of driving content innovation aligned with strategic business goals.
