Senior Unified Communication Engineer

Organization: CommBank, we never lose sight of the role we play in other people's financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Senior Unified Communication Engineer

Location: Bangalore

Business & Team: CTO

Impact & Contribution:

The Senior Unified Communications & Telephony Engineer is responsible for the engineering, operation and continuous improvement of enterprise Teams collaboration, contact centre, meeting-room technologies, Teams telephony with a primary focus on Microsoft Teams platform.

The role provides senior technical expertise across solution design, deployment, automation, troubleshooting, and lifecycle management, while driving improvements to reliability, standardisation, and operational efficiency.

Roles & Responsibilities:

• Provide administration and advanced engineering support across Microsoft Teams, contact centre technologies, Teams telephony, meetings, calling, devices and collaboration services.
• Manage Microsoft Teams policies, configurations, resource accounts and associated administrative services.
• Administer and support Microsoft Teams Rooms on Windows and Android, Teams Phones, room booking panels and other Teams-certified devices and peripherals.
• Integrate Microsoft Teams with Microsoft and third-party applications and services.
• Troubleshoot complex issues spanning Microsoft Teams, contact centre platforms, Exchange Online, Microsoft Entra ID, Microsoft 365, identity, network and endpoint services.
• Act as a senior escalation point for complex Microsoft Teams and Unified Communications incidents and problems, leading troubleshooting and root-cause analysis.
• Develop standards, monitoring and proactive remediation capabilities to improve meeting-room reliability, service availability and user experience.
• Develop and maintain automation solutions using PowerShell and Microsoft Graph API.
• Automate device management, administration, reporting, monitoring and remediation activities to reduce repetitive manual processes and improve operational efficiency.
• Work with REST APIs, JSON, authentication and Microsoft 365 services to develop scalable engineering and automation solutions.
• Develop technical designs, engineering standards, operational procedures and supporting documentation.
• Provide technical guidance and mentoring to engineers and operational support teams.
• Work collaboratively with Microsoft, technology vendors and internal infrastructure, network, identity and security teams to resolve issues and deliver service improvements.
• Evaluate new Microsoft Teams capabilities, contact centre solutions, meeting-room technologies and Teams-certified devices, contributing to technical design, implementation and continuous service improvement.
  

Essential Skills:

• Advanced Microsoft Teams administration across meetings, calling, telephony, devices and collaboration services.
• Microsoft Teams Phone, resource accounts, calling policies and associated voice and telephony technologies.
• Microsoft Teams Rooms on Windows and Android, Teams Phones, room booking panels and Teams-certified peripherals.
• Contact centre technologies and their integration with Microsoft Teams and enterprise telephony services.
• Teams-certified AV technologies, including cameras, microphones, speakers, touch controllers and meeting-room peripherals.
• Microsoft Entra ID, Exchange Online and associated Microsoft 365 services.
• Microsoft Teams integration with Microsoft and third-party applications and services.
• Advanced PowerShell scripting and automation.
• Microsoft Graph API, REST APIs, JSON and authentication technologies.
• Automation of administration, device management, reporting, monitoring and remediation processes.
• Monitoring, reporting, proactive service remediation and service reliability improvement.
• Advanced troubleshooting and root-cause analysis across Unified Communications, Microsoft 365, identity, endpoint and network services.
• Enterprise networking knowledge relevant to Teams voice, video, meetings and meeting-room technologies.
• Incident, problem and change management within enterprise environments.
• Technical design, standards development and operational documentation.
• Strong stakeholder and vendor engagement skills, including working with Microsoft and cross-functional infrastructure, network, identity and security teams.
• Ability to provide technical leadership, mentoring and senior-level escalation support.
  
  

Education Qualification: Bachelor's degree/Master's degree in Engineering in Computer Science/Information Technology.