Senior Travel Consultant - Sales

Company Description

Bandhan Tours Pvt Ltd. has been curating extraordinary travel experiences for over 11 years. With a focus on creating personalized, safe, and seamless journeys, the company has proudly served nearly 25,000 satisfied travelers. Specializing in both domestic and international destinations, Bandhan Tours combines passion and expertise to craft adventures packed with discovery and unforgettable memories. Every trip is designed to go beyond being a vacation, turning it into a story to cherish forever.

Role Description

We are seeking an experienced and customer-focused Senior Travel Consultant - Sales with 2-4 years of hands-on experience in domestic and international travel bookings. The ideal candidate will be responsible for planning, booking, and managing end-to-end travel services while delivering excellent customer satisfaction.

Key Responsibilities

Sales & Customer Handling

• Handle inbound travel enquiries via calls, WhatsApp, email, and walk-ins
• Understand customer requirements and suggest suitable travel options
• Sell domestic & international tour packages, flights, hotels, and add-on services
• Convert enquiries into confirmed bookings
• Achieve monthly sales & revenue targets

Itinerary & Booking Management

• Prepare customized itineraries & quotations
• Coordinate with operations team for booking confirmations
• Ensure timely issuance of tickets, hotel vouchers, and travel documents

Customer Relationship Management

• Maintain proper follow-up with prospective clients
• Provide pre & post-travel support
• Handle basic customer complaints professionally
• Generate repeat business & referrals

Coordination & Documentation

• Coordinate with vendors (hotels, transporters, airlines, DMCs)
• Ensure accurate customer documentation & payments
• Update lead status in CRM system

Required Skills & Competencies

• Excellent communication & persuasion skills
• Knowledge of domestic & international travel destinations
• Good itinerary planning & costing skills
• Computer knowledge (CRM, Email, Excel)
• Sales, negotiation & closing skills
• Customer service & problem-solving ability

Educational Qualification

• Graduate in any discipline
• Diploma / Degree in Travel & Tourism preferred

Experience Requirements

• 2+ years experience in travel sales / ticketing / package sales

Salary- 25000-35000 per month

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