Company Description Grand Royal Tours P Ltd is Tamil Nadu's leading international tour operator, with over 21 years of experience designing curated travel across 100+ countries. Founded by explorer S. Saravanan, who has visited 83 countries on all 7 continents, the company blends deep destination expertise with strong local insight. Grand Royal Tours specializes in all-inclusive international packages supported by Tamil-speaking tour managers, serving travelers across South India. A team of 90+ professionals manages visas, group tours, custom itineraries, corporate travel, and MICE services, backed by 24/7 customer support and transparent pricing. The company also partners with travel agents and expands through a Master Franchise model, offering strong opportunities for growth and collaboration in the travel sector.
Role Description This is a full-time, on-site Senior Travel Consultant role based in Dindigul. The Senior Travel Consultant will advise clients on domestic and international travel options, including destinations, itineraries, budgets, and travel regulations. This role involves creating and managing end-to-end travel packages, handling ticketing and reservations for flights, hotels, cruises, and ground transport, and coordinating visas and insurance where required. The Senior Travel Consultant will respond to inquiries via phone, email, and in person, provide prompt after-sales support, resolve issues during travel, and maintain accurate booking records in the company's systems. The role also includes collaborating with internal teams to support group departures, MICE travel, and franchise or B2B partners, while meeting sales targets and delivering high-quality customer experiences.
Qualifications
- Strong expertise in Travel Consulting and Travel Management, with the ability to design tailored itineraries and advise on international destinations and regulations.
- Hands-on experience handling Travel Arrangements, including flights, accommodations, ground transport, visas, and travel insurance.
- Proven Customer Service and Reservations skills, with a focus on responsiveness, problem-solving, and maintaining accurate booking records.
- Familiarity with GDS/booking platforms (such as Amadeus, Galileo, or similar) and proficiency with common office software tools.
- Prior experience in a senior or lead role in a travel agency or tour operator, preferably with international tour packages.
- Excellent communication and interpersonal skills, with the ability to engage diverse travelers and stakeholders; Tamil and English fluency strongly preferred.
- Strong sales orientation with the ability to meet targets, upsell value-added services, and support B2B or franchise relationships.
- Diploma or degree in Travel & Tourism, Hospitality, Business, or a related field is preferred; relevant certifications in travel or ticketing are an advantage.
