Senior Trainer (Customer Service )

Hiring Alert: Policybazaar is hiring a Senior Trainer (CRT)!

We are looking for a dynamic and results-driven Senior Trainer (Customer Service Trainer) to join our team in Kochi

Location: 4th Floor, Arya Bhangy Pinncle, Sahodaran Ayyappan Rd, Elamkulam, Kochi, Ernakulam, Kerala 682020

Experience: 1.5+ Years in BPO Training

Working Days: Monday to Saturday (10:00 AM – 7:00 PM)

Mandatory Language Requirements:

Malayalam & English- Advanced (Fluent)

Key Responsibilities:

-On-boarding & Product Training: Train new joiners on product knowledge, customer communication, and internal systems (including selling, soft skills, and objection handling).

-Performance & Refresher Modules: Conduct call audits, identify training gaps across levels, and deliver refresher training to boost floor productivity.

-Feedback & Coaching: Provide timely, constructive feedback and counseling to trainees to help them meet performance standards.

-Training Operations: Manage training schedules, set up training rooms, create engaging learning materials, and maintain meticulous performance scorecards and records.

-Voice modulation correction.

How to Apply:

If your profile matches the requirements, please share your updated resume directly: Email: [Confidential Information] or whatsapp 8448290966 (Please mention Senior Trainer - Kochi in the subject line).