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Senior Ticketing Executive with min. 8yr experience in GDS required for FIT leisure travel queries

Samir Miten Patrwala (Proprietorship of Explorus Travel)
Mumbai City
8-18 Years
3.3 - 7.2 LPA

This job is no longer accepting applications

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  • Posted 22 months ago

Job Description

Job Description:
Understanding the client's query (FIT, Group, Leisure or Corporate).
Checking available options on GDS. Also checking with any B2B wholesalers just in case.
Suggesting best possible routing, airline by keeping in mind Immigration rules.
Quoting the client lowest airfare in real-time or within few minutes of receiving the query.
Calling for Passport copies of the client to create the PNR, store the fare.
Updating the client with baggage allowance, seat & meal preference, special requests.
Updating the client with issuance deadline, cancellation, rescheduling, refund policy.
Aggressively following up on the query until the deal gets closed.
Negotiating lowest possible deal with issuing IATA agent and get the ticket issued.
Liaise relationship managers of Airline & B2B consolidators.
Timely checking the Queues in GDS so as to avoid getting ADM.
Following up with Airlines & Issuing agents for refunds if any.
Checking weekly statements received from ticketing consolidators.
Getting best SOTO fares & Coupon fares from their dealers.
Issuing tickets on Client's credit cards, Miles, Points when required.
Coordinating with Accounts team to get invoice generated.
Promptly sharing ticket copies and invoices with clients.
Coordinating with clients for payments without any delay.
Proactively asking the client if he/she needed any additional booking of visa, travel insurance,accommodation etc. If yes, connect the client to our Operations / Sales team immediately.
Remaining as one point contact for client until the end of the trip.
Rescheduling, Cancelling the ticket as per client's requirement.
Remaining available 24x7 for any eleventh hour changes.
Maintaining cordial relationship with the client so that they refer us more business.

Minimum criteria to apply for this job:
Must be able to travel daily (Mon-Sat, 10am 7pm) to our office at Charni Road, Opera House, Mumbai.
Must be able to handle queries, calls outside office hours in case of emergency.
Must have 8+ years ticketing experience in International sectors outside Asia.
Must have strong and effective communication and analytical skills.
Must have in-depth knowledge of International destinations like Europe, UK, USA, NewZealand, Africa in terms of Routing (especially in Open Jaw itineraries), Lay-over & Covidguidelines etc.
Must be well versed with various B2B online ticketing portals.
Must be able to join immediately within a week or two, once selected.

ONLY IF you have clearly understood the aforementioned Job profile and the criteria, please click on the below Google form link and provide us with preliminary information about you. We shall evaluate your application basis the response received and connect with you soon...

Link: https://forms.gle/cuyCpdivLBdGdrms9

More Info

Job Type:
Permanent Job
Industry:
Travel/Tourism
Role:
Operations Executive/Supervisor, Operations Manager
Function:
Operations
Employment Type:
Full time

About Company

Samir Miten Patrwala (Proprietorship of Explorus Travel)

Explorus Travel is a proprietorship firm owned by Mr. Sameer Patrawala. We are mainly into International & Domestic FIT leisure travel past 10 years.

In the field of travel, we provide end to end services including International & Domestic Holiday Packages, Hotel Bookings, Air Tickets, Visas, Travel Insurance, Cruises, Self-driven Car Rentals, Sightseeing Tours etc.

Our speciality in Domestic sectors:
• Rajasthan, Uttarakhand, Ladakh, Kashmir, Kerala
• 5 star hotel bookings (Especially Taj, Marriott, Hyatt, Hilton, ITC, Trident, Oberoi, Evolve Back, Khyber, Grand Dragon etc.)
• Villa stays

Our speciality in International sectors:
• Europe / UK
• USA
• New Zealand
• South Africa / Kenya / Tanzania
• Dubai, Singapore, Thailand, Maldives (Asian Sectors)

Our clientele mainly comprise of Industrialists, Diamantaires, Builders & HNI. While most of our clients are based out of South Mumbai, we also have clients from Jodhpur, Patna, Hyderabad, Bangalore, Thailand, Belgium and Dubai. Due to extensive personal travel history of Mr. Sameer Patrawala, we are known for our out-of-the-box, curated itineraries in sectors outside Asia.

Our company’s focus has always been Holiday packages & Hotel bookings. However, Ticketing has also been an integral part of our business. To make an entire array of travel services available to our clients, we also do a lot of ticketing on a daily basis despite being a Non-IATA company. We also handle MICE activities for a few corporate accounts. When travel and tourism industry has faced an unprecedented hit due to Covid, our clients have kept us busy even during such difficult times due to our unmatched service quality and pricing. We take a pride in going an extra mile in every aspect of service due to which our clients enjoy seamless travel experience which encourage them to refer us to more and more people.

That is why we felt a need to scale up our Infrastructure. A robust CRM system is being implemented currently to monitor and manage continuous flow of queries on a daily basis. Soon we are also planning to go online on social media platforms to widen our client database.

To handle all this and support the expanding infrastructure, we need more helping hands. We need proactive and experienced staff. We need you.

While these job openings are an ideal opportunity for enthusiastic travel professionals with in-depth knowledge of travel & tourism, we bet it will be a good learning experience too.

Best regards
Explorus Travel

Job ID: 39648113

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Last Updated: 20-11-2025 00:28:30 PM
Homejobs in Mumbai CitySenior Ticketing Executive with min. 8yr experience in GDS required for FIT leisure travel queries