Partnerships:
-Build and foster relationships with key internal IT-Stakeholders across Applications, Infrastructure, Security & Partners and become a trusted resource & provider of Technology & system services.
-Proactively build relationships by being solution oriented and focused on commitments.
-Prepare relevant Technology insights and documents to assist in presenting finding to all levels of IT-management.
SAP Technology Architecture:
-Research and analyze technology trends & platforms to identify opportunities & propose solutions focused on application improvements.
-Apply knowledge of technologies, applications, methodologies, processes and tools to support a project or domain, primarily for SAP ERP.
Application Maintenance & Platforms:
-Backup & DR: Enterprise level backup and restore strategy and a coordinate Disaster Recovery (DR) plan & executions
-Data Archiving: Drive enterprise data retention and data archive strategy with corporate content management solution
-Performance: Partner with Infrastructure and security for end to end maintenance and trending of all corporate applications, systems and integrations with security considerations and pro-active scanning
-Capacity Mgmt.: Drive CMDB and capacity planning across applications and corporate systems
-Modernizations: Research and evaluate new technologies and IT tools to improve the technology platforms with focus on real value and ROI for the company.
-System landscape architecture design, SAP application installation and upgradation.
Production Operations:
-Technology Operations: Co-lead SAP-Basis Operations Management and improve overall user experience.
-DevOps: Leverage leading design & operational practices to solve critical problems., identify opportunities to develop and maintain core ERP applications - primarily focused on SAP.
-Processes: Identifying operational process improvement opportunities to enable Application administration and maintenance operational maturity and highly focused on enabling automations.
-High availability: Identifying day-to-day critical application/systems issues leveraging problem management techniques due to gaps in our application & systems landscape and working to resolve these with various IT & business partners.
-Adoption: Support moving away from legacy challenges to foster improved usage/adoption of enterprise solutions.
-Release management: Manage outages efficiently and create opportunities to provide alternate work arounds.
-Operational Metrics: Establish Technology level SLAs, OLAs, milestones and check points to track and improve performance of systems and/or applications leveraging strategic partners & internal teams.
