Senior Technology Business Analyst

Role Overview

Conduent delivers mission-critical services and solutions for companies and governments.

The role requires a Senior Technology Business Analyst with healthcare payer and Medicaid systems experience.

Required Experience And Knowledge

• Have very good understanding of the healthcare payer space.
• Have experience implementing or maintaining a commercial payer solution or Medicaid system (MMIS).
• Understand claims processing, adjudication, member enrollment, and care management concepts.
• Gather and document client business requirements according to standards.
• Understand web services and relational databases.
• Run SQL queries and perform basic system analysis.
• Communicate effectively in written and spoken form.
  
  

Core Responsibilities

• Interact with state business users, internal subject matter experts, external users, and client business analysts to solicit requirements.
• Translate requirements into use cases, process maps, and requirements matrices.
• Document requirements gaps, functional and non-functional requirements, data requirements, constraints, assumptions, and process states.
• Follow or define processes for requirements solicitation, documentation, and handoff.
• Work with development teams to clarify requirements and support solution discussions.
• Troubleshoot critical issues and coordinate triage with the team.
• Conduct milestone demonstrations and track feedback through closure.
• Define GUI and platform requirements with development, architecture, and design teams.
  
  

Preferred Skills

• Think creatively to develop new solutions when needed.
• Validate test scenarios, test plans, and test data.
• Review requirements and create Requirements Traceability Matrices.
• Communicate with QA, development teams, clients, end users, and business units.
• Assess product functionality against market trends and regulatory requirements.
• Share requirements with technical and architecture teams for product feature implementation.
  
  

Tools

• Use MS Visio to define system, technical, functional, and role-based views.
• Awareness of defect tracking and version control tools such as Jira and Azure DevOps.
• Use SQL Server client to write queries and validate database updates.