SENIOR TECHNICIAN

Duties and Responsibilities:

• Supervise and perform maintenance, repair, and installation of retail equipment such as POS systems, HVAC, refrigeration units, electrical and mechanical systems.

• Conduct routine inspections and preventive maintenance to ensure all equipment operates efficiently and safely.

• Diagnose and troubleshoot complex technical problems in electrical, mechanical, or electronic systems used within the retail space.

• Coordinate with external contractors or vendors for specialized repairs and ensure compliance with safety and quality standards.

• Lead, train, and mentor junior technicians or maintenance staff, ensuring adherence to company policies and maintenance protocols.

• Maintain detailed records of maintenance activities, repairs, and parts inventory for accountability and scheduling.

• Respond promptly to emergency breakdowns or service interruptions to minimize downtime and customer impact.

• Ensure work areas and equipment meet safety and cleanliness standards within the retail environment.

• Assist in managing procurement and inventory of spare parts and maintenance supplies.

Key Result Areas (KRAs):

• Equipment uptime and operational efficiency in retail outlets.

• Timely completion of scheduled preventive and corrective maintenance.

• Reduction in equipment breakdown frequency through effective monitoring.

• Compliance with safety regulations and maintenance standards.

• Efficient management and training of maintenance team.

• Accurate documentation and reporting of maintenance activities.

• Cost control related to maintenance and repair activities.

  
  
  

Skills Required:

• Strong technical expertise in mechanical, electrical, electronic systems, and retail-specific equipment (e.g., POS machines, refrigeration).

• Proficiency in troubleshooting, diagnosing faults, and repairing complex systems.

• Leadership skills to supervise junior technicians and coordinate with external vendors.

• Good communication skills for clear reporting and coordination with store management and external parties.

• Analytical and problem-solving abilities to identify root causes and implement effective solutions.

• Ability to read and interpret technical manuals, blueprints, and maintenance schedules.

• Knowledge of safety standards, regulatory compliance, and risk assessment procedures.

• Familiarity with maintenance management systems and record-keeping.

• Physical stamina and manual dexterity to perform hands-on repairs and inspections.