Key Activities/Responsibilities
- Collaborate with developers, product managers, and other writers to develop new and revise existing technical content (release notes, user and administration guides, on-screen text) in a fast-paced environment.
- Write for a range of customers, including new and experienced operators and administrators in the networking and security space.
- Research writing assignments using a variety of sources including functional specifications, product requirements documents, feature use, reviewing issues, analyzing customer feedback, and interviewing subject matter experts.
- Ensure compliance with documentation styles and standards.
- Work as part of a distributed, global team in a dynamic environment.
- Collaborate with other writing teams to develop comprehensive user documentation that spans different products.
- Develop technical documentation using DITA tools.
Required Qualifications
- Excellent verbal and written communication skills.
- Strong knowledge of technical writing fundamentals, industry standard writing styles, and content organization.
- Ability to learn complex concepts quickly and explain them with clarity and technical accuracy.
- Ability to establish rapport and working relationships with a variety of personalities.
- Strong logical reasoning and problem-solving skills.
- Demonstrated knowledge of technical writing fundamentals, industry standard writing styles, and content organization.
- Detail-oriented with a high sense of responsibility for outcomes, and passion about the impact of what you develop.
- Self-motivated with the ability to work independently and cooperatively with others.
- Ability to remain calmly focused and persistent under pressure.
- Excellent time management skills.
- Highly dependable and flexible regarding work hours and critical coverage.
- Adept at structured documentation development and knowledgeable about DITA standards and best practices.
- B.A./B.S. in a Technical Discipline and/or English /Technical Communications and 5+ years of related work experience.
Desired Qualifications
- Experience documenting networking, security and load balancer products.
- Technical Communications degree.
- Experience using Jira, Confluence, and working in an agile development environment.
- Experience developing how-to videos and illustrations.
