Senior Technical Writer(Subject Matter Expert)
Location: Bangalore | Experience: 7-12 Years
Notice Period- Less than 15 days
About ThoughtFocus
ThoughtFocus is a global IT services and solutions company with deep capabilities across Data & Analytics, Cloud, Modern Engineering, and Financial Services technology. Headquartered in the US with delivery centers in India, we partner with leading enterprises to build scalable, future-ready technology solutions. Our teams are built on a culture of ownership, expertise, and long-term client partnerships — and talent is at the heart of how we grow. - https://thoughtfocus.com/
About the role:
- Minimum of 7+ years experience in technical documentation, and / or developer outreach / technology partner management roles.
- Payment industry experience will be added advantage.
- Write API and SDK documentation for API users, such as API reference docs and developer guides. Keep emphasis on documentation that is technically accurate and brings clarity for even complex processes.
- Review documents written by developers / PMs for a particular API and suggest changes / seek clarity to externalize the same documents.
- Supplement developer documentation with relevant sample code to reduce grounds-up efforts of external developers.
- Develop and use all types of content types (workflows / process schematics / instructional videos / developer consoles) to simplify the user's understanding of the Open API's.
- Use your extensive knowledge of the needs of developers and pass this feedback internally to develop the next set of Open API's.
- Knowledge of tools such as Jekyll, Wordpress, Adobe Framemaker, Oxygen XML author, Lucid Chart, Visio is a must.
- Familiarity with API documentation tools such as Swagger
- Knowledge of REST APIs is a must.
- Demonstrate experience in writing and proofreading of content, especially technology related content.
- Good communication skills and ability to work well with others.
- Ability to organize and create multimedia content to explain use cases and process flows.
