Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.
Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space.
We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team of around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.
SENIOR TECHNICAL WRITER - TECHNICAL WRITING
Summary: This career path is responsible for creating, developing, planning, writing and editing operational, instructional, maintenance or test procedures for multimedia or web-based publications, from planning stage through delivery.
This position requires delivery responsibilities for multiple related solution family projects.
General Job Duties
- Coordinate writing projects across teams that require multiple outputs
- Performs analysis to determine user assistance requirements
- Designs, creates, updates, and maintains some or all of the following user assistance deliverables: online Help, training materials, user's guides; release notes; installation, configuration, troubleshooting, and quick reference guides, demonstration videos
- Strong understanding of technical writing processes to produce a consistent level of accuracy and timeliness of work
- Responsible for meeting one or more team quality metrics and for reviewing the quality of work of independently or as part of a team
- Requires consistent use of independent judgment to proactively problem-solve issues
- Regularly reviews documentation for grammar, consistency, technical accuracy, and good organization
- Performs other duties as required
Requirements
- Possess a relevant Bachelors Technical Communications, English, Journalism or related field or equivalent experience and / or professional certification
- 5+ years of experience in profession
Other Skills
- Strong analytical, and problem-solving skills.
- Knowledge of databases, client-server and cloud-based applications.
- Strong interpersonal skills – must be able to work effectively as part of a project/program team and foster team cooperation.
- Demonstrated project management experience
- Must have understanding of Technical Documentation processes and procedures.
- Must have extensive experience interviewing Subject Matter Experts and converting that information into clear and concise user documentation.
- Must be able to learn new software and technologies quickly.
- Must have experience in a software development environment.
- Experience with RoboHelp, Framemaker, Word, PowerPoint, and Visio beneficial.
- Knowledge of HTML/XML/DITA/Structured Authoring is an asset.
- Ability to comprehend current developments in their area of expertise
- Very strong oral and written communication skills
- Comfortable working in a fast-paced environment with teams that are not co-located
- Strong attention to detail
- Ability to work on multiple projects simultaneously.
- Self-starter, proactive, and team player.
Physical Requirements
- Ability to physically perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
Travel
- Occasional travel including overnight domestic or international trips may be required.
Sphera is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
