Senior Technical Writer

Job Title Manager– Senior Technical Writer

Location: Bangalore

Experience Required: 8 years

Why should you choose us

Rakuten Symphony, a Rakuten Group company, is at the forefront of revolutionizing the mobile telco industry. We are building the next generation of cloud-based, international mobile services, leveraging the cutting-edge technology that powered Japan's newest mobile network. This is your opportunity to join a global team of innovators and shape the future of telecommunications. You will be part of a dynamic environment where your expertise directly contributes to integrating strategy, process, technology, and information to drive effectiveness, reduce costs, and enhance value for our customers. We offer a challenging yet rewarding career path, working with a diverse and talented team, and the chance to make a significant impact on a global scale.

About the Role:

Rakuten Symphony is seeking an experienced Technical Writer to join our dynamic Cloud BU(Rakuten Cloud). As a Technical Writer, you will create high-quality documentation and content for Rakuten Symphony products.

Responsibilities:

• Write and maintain comprehensive product documentation (user guides, manuals, release notes, API documentation, and FAQs).
• Document CLI, UI, and API documentation in RST and Markdown.
• Develop modular documentation and work on multiple projects parallelly.
• Ensure consistent use of terminology, style, and formatting across all documents.
• Review and edit existing documentation for accuracy, clarity, and completeness, and update as necessary to reflect product enhancements and changes.
• Work with development engineers, QA engineers, and subject matter experts to gather information and validate the technical accuracy of documentation.
• Research and analyze to understand complex technical concepts and present them in a simplified and accessible manner.
• Write clear, concise, and user-friendly content that meets the needs of various audiences, including end-users, developers, and administrators.

Qualification/Skills:

• Bachelor's degree in English, Computer Science, or a certification in Technical writing.
• Minimum of 5 to 8 years of experience working as a Technical Writer, preferably in a startup environment.
• Knowledge of technical writing principles, standards, and best practices.
• Good written and verbal communication skills, with the ability to explain complex technical concepts in a clear and concise manner.
• Proficiency in documenting in RST and Markdown.
• Knowledge of markup languages, such as XML and DITA.
• Experience with version control systems like Git.
• Knowledge of software development processes.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast paced, dynamic startup environment.
• Skill to collaborate effectively with cross-functional teams and stakeholders.
• Basic knowledge of data storage, Kubernetes, networking, and APIs.

Soft Skills & Leadership Capabilities

• Strong executive communication and stakeholder management skills
• Ability to influence without authority and operate as a neutral facilitator
• Structured thinker with high attention to detail and business context
• Comfortable operating in ambiguity and evolving role boundaries
• Strong sense of ownership, integrity, and judgment

Rakuten Shugi Principles

Employees are expected to model Rakuten's five principles:

• Always improve, always advance (Kaizen)
• Be passionately professional
• Hypothesize – Practice – Validate – Shikumika
• Maximize customer satisfaction
• Speed! Speed! Speed!