- Location: Hyderabad (KRB Towers, 4th Floor, 16, Hitech City Rd, Laxmi Cyber City, Whitefields, HITEC City, Hyderabad, Telangana 500081).
- Type of Hiring: Permanent
- Work from Office
About Net at Work helps small and medium-sized companies unleash the power of their business through the transformative use of next-generation technology. We combine technology and business expertise with exceptional care to build long-term, trusted relationships with our clients. Our team has comprehensive experience across virtually every business discipline and truly understands how software, systems, and people, need to work together. Our comprehensive range of services and solutions includes ERP, CRM, HCM, eCommerce, Cloud Hosting, IT/ Security Managed Services, vCIO, vCTO, Business Process Reviews, Software Selection, Implementation, Integration, Support, and more.
Website: http://www.netatwork.com/
About us: Kensium is a leading innovative technology solutions provider specializing in eCommerce and digital transformation services. We focus on delivering custom solutions that drive business growth and enhance customer experiences. For more information, visit our website at www.kensium.com At Kensium, we are pioneers in B2B and B2C ecommerce innovation, crafting scalable solutions that propel businesses forward. Our expertise in integrating cutting-edge technologies enhances customer experiences, ensuring our clients stay competitive and achieve their goals. Specializing in seamless platform integrations with ERP, CRM, inventory, and shipping systems, we streamline operations, boost data accuracy, and create cohesive workflows that drive growth and elevate customer satisfaction.
Website: https://www.kensium.com/
Job description:
This is an exciting opportunity to join a growing company with a unique niche in the ERP space. As a Technical Writer at Net At Work, you will work hand in hand with development and training teams to prepare detailed documentation of our new products as they are being developed and brought to market. In addition, you will play a key role in the creation of an eLearning site and certification program for internal employees, partners, and customers
Role And Responsibility:
- Plan, develop, write, and edit operational procedures, manuals, and technical schematics for a variety of audiences.
- Build and maintain a comprehensive library of technical content.
- Create standards for document formats and terminology across the department.
- Convey technical concepts clearly and concisely with little fluff.
- Create forms to be used to collect data from customers during the setup process.
- Create Functional Requirements Documents and Technical Requirements Documents.
- Research and document technical design specifications.
- Document process flows for business procedures and product setup.
- Contribute ideas and content toward a forthcoming partner certification program.
- Produce electronic documentation, in addition to written.
- Fully understand the product delivery life cycle and ensure documentation progress within it.
- Own the format and structure of templates to be used for documentation across the department.
- Analyze documentation regularly to maintain continuity of content.
- Manage updates and revisions to technical literature.
- Bring ideas to ensure our training materials are constantly relevant and innovative.
- Understand the overall features of the product and possess advanced comprehension of the application(s) to which you are assigned including the relationship to other applications.
- Follow best practices for documentation usability and quality assurance and find ways to incorporate those practices throughout the department.
- Contribute toward the creation of PowerPoint presentations and other content for training sessions.
- Prepare special reports and knowledge shares as needed.
- Be flexible, as many coworkers are based overseas and in different time zones; as such, some meetings will fall outside the traditional 9-5 schedule.
Core competencies:
- Able to write in explanatory and procedural styles for multiple audiences.
- Able to develop a full range of user-assistance materials.
- Able to document business processes and flow charts.
- Keen interested in technology and the latest digital trends, plus have an aptitude for turning complex ideas into easy-to-understand concepts
- Collaborative and easy to work with. We're a dedicated, fun group of people, and hope you are, too.
- Responsible, and able to make strong and clear commitments and deliver upon them.
- Reliable, and able to meet milestones and deadlines.
- Adaptable to changing priorities and fluctuating workloads.
- Able to quickly identify challenges and provide solutions.
- Able to effectively meet timelines, prioritize, and meet quality goals.
- Holds self to the highest levels of professional code of conduct, ethics, and values.
- Able to take feedback positively and work on the areas of improvement.
- Comfortable wearing many different hats when called upon; flexible, and comfortable with the rapid change that comes with a growing company.
Qualifications:
- Bachelor's degree or equivalent experience in relevant area.
- Prior experience in a technical writer role (examples of work will be requested).
- Experience using technical writing/training content tools.
- Advanced level MS Word and PowerPoint knowledge.
- Experience developing eLearning content is a plus.
