Job Opening Details:
- Position Title: Senior Technical Writer / Lead Technical Writer
- Location: Pune / Bangalore
- Experience Level: 5-12 years
- Employment Type: Full‑Time
- Department: Product Documentation / Technical Communications
Role Overview:
- We are looking for an experienced, self‑driven, and technically strong Technical Writer to join our Product Documentation team
- This role requires someone who can work independently from day one, contribute to program execution, and deliver high‑quality, customer‑ready documentation under tight timelines
- The candidate will play a key role in creating, reviewing, and improving product documentation while partnering closely with Engineering, Product Management, QA, and Support teams
- This position is well-suited for professionals who bring a content‑strategy mindset, strong, structured‑authoring ability, and practical exposure to modern documentation tooling and AI‑assisted workflows
Key Responsibilities:
- Develop and support product documentation, including:
- User guides, administration manuals, installation, and configuration guides
- API documentation, FAQs, release notes, and online help systems
- Work closely with cross‑functional teams to gather technical inputs and understand complex product workflows
- Edit, review, and enhance existing documentation for accuracy, clarity, consistency, and usability
- Apply DITA principles, single sourcing, and content reuse to scale documentation efficiently
- Contribute to content strategy, information architecture, and process improvements
- Participate in reviews, incorporate stakeholder feedback, and ensure documentation readiness for releases
- Support documentation needs across maintenance and mainline releases, including multi‑cluster environments
- Leverage AI‑assisted tools for authoring, review, content optimization, and automation where applicable
- Contribute to initiatives around chatbots, LLM‑powered user help, and intelligent documentation experiences
Required Qualifications:
- Bachelor's/master's degree in engineering, Technical Writing, Telecommunications, or a related field
- 5-12 years of proven experience in technical writing or technical communications roles
- Prior experience in telecommunications, cloud‑native platforms, or enterprise software is strongly preferred
- Demonstrated ability to handle program‑critical deliverables independently
Core Competencies:
- Excellent written and verbal communication skills with strong technical precision
- Ability to break down complex technical concepts for varied audiences
- Strong ownership, attention to detail, and commitment to documentation quality
Preferred Skills & Tools:
- Experience working in Agile / Scrum / DevOps environments
- Strong hands‑on experience with structured authoring and DITA
- Complete knowledge of structured authoring with tools such as oXygen XML, MadCap Flare, FrameMaker, and ArborText
- Familiarity with Git‑based workflows, CMS platforms (Confluence, Notion), and markup languages (Markdown, AsciiDoc)
- Basic understanding of HTML/CSS and scripting (Python or JavaScript is a plus)
- Awareness of UX writing, accessibility standards, and content design principles
- Experience creating diagrams, visuals, and rich content using tools like Lucidchart or Draw.io
- Exposure to AI tools, LLMs, and chatbot‑driven documentation is considered a strong advantage
Soft Skills:
- Strong organizational, prioritization, and time‑management skills
- Ability to work independently in fast‑paced environments
- Collaborative mindset with openness to feedback and continuous improvement
