Senior Technical Writer I

About Us:

Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships. Trusted by more than 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more at seismic.com.

Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.

Overview:

Writers on the Technical Communications team work within a centralized model with shared governance, tools, and processes. Our team is embedded in the Product & Engineering organization, enabling close collaboration with product managers, designers, and engineers. We support product teams based in the US, China, and India.

To meet growing demand, we've recently established a new arm of our documentation team in India. We're looking for experienced technical writers who can work independently, take full ownership of their projects, and contribute to a high-performing global team.

Technical writers play an instrumental role at Seismic, delivering accurate, user-focused documentation for new product releases and updates, and maintaining our existing documentation to the highest standards.

What you'll be doing:

• Own the end-to-end development of technical documentation for assigned products and features.
• Author high-quality, customer-ready content using Ixiasoft (our DITA-based cCMS).
• Ensure editorial consistency and clarity across related content areas.
• Edit your own work to a publish-ready standardgrammar, clarity, cohesion, and structure.
• Partner closely with product managers, engineers, and designers to understand feature requirements and customer use cases.
• Track feature development across sprints, ensuring all documentation is scoped, developed, reviewed, and published on schedule.
• Conduct content audits and revise, update, or retire documentation as needed.
• Identify gaps in existing content and proactively recommend solutions.
• Bring a problem-solving mindset to all aspects of documentation work.
• Collaborate with global team members to maintain standards, share knowledge, and build a positive, inclusive team culture.
• Use feedback and analytics to continuously improve content quality and effectiveness.
• Stay current with evolving product functionality and adjust documentation strategies accordingly.
• Embrace ambiguity and work proactively to resolve blockers.

Who you are:

• BA/BS in English, Technical Communication, Computer Science, or a related fieldor equivalent experience.
• 5+ years of experience writing customer-facing documentation in Agile/Scrum software environments.
• Strong hands-on experience with DITA and structured authoring.
• Proficiency with Oxygen XML and a DITA CMS such as Ixiasoft (or similar).
• Exceptional command of written English, with a strong grasp of clarity, tone, and flow.
• Demonstrated ability to work independently, manage priorities, and meet deadlines without close oversight.
• Meticulous attention to detail and a deep commitment to quality.
• Strong analytical and problem-solving skills.
• Flexibility to work across time zones and collaborate with globally distributed teams.
• Eagerness to learn complex technical concepts and simplify them for users.
• Familiarity with any of the following is a plus: CDP platforms such as Fluid Topics or Zoomin, HTML/CSS, UX design, API documentation, Camtasia, Captivate, Pendo, AI-assisted authoring tools.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please click here.

Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales enablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also expanded its team and product portfolio with the strategic acquisitions of SAVO, Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.