At Fortanix, we're redefining cloud security by enabling customers to build and run applications with a higher level of protection than traditional approaches allow. We're looking for a Senior Technical Writer who can create clear, accurate, and user-focused documentation, while taking increasing ownership in a structured, agile environment.
This role suits someone with a strong foundation in technical writing who is ready to deepen product understanding, drive documentation strategy for their areas, and meaningfully improve the customer experience.
What You'll Do
- Own and drive documentation for specific products or feature areas end-to-end
- Partner closely with Engineering, Product, and Support teams to ensure documentation explains not just how features work, but also why they exist and how customers should use them
- Plan, draft, review, and publish documentation updates, independently handling standard work and collaborating on more complex topics
- Go beyond procedural writing by clearly explaining concepts, use cases, and design decisions
- Identify gaps, inconsistencies, and outdated content, and proactively improve documentation quality
- Contribute to and evolve the information architecture to ensure content is easy to navigate and scale
- Create UI text, in-product help, developer documentation, and supporting materials
- Improve content reuse and consistency through structured writing and single-sourcing approaches
- Work within docs-as-code workflows (Git-based) to manage changes, reviews, and releases
- Create supporting assets such as tutorials or short videos to enhance user understanding
Requirements
What we are looking for:
- Strong written and verbal communication skills, with the ability to explain complex topics clearly
- Ability to quickly learn new technologies, especially in cloud security and encryption domains
- A balance of technical understanding and user empathy
- High attention to detail and commitment to content quality
- Familiarity with style guides such as Microsoft Writing Style Guide, Chicago Manual of Style, or similar
- Working knowledge of Git, Markdown, and structured documentation practices
- Ability to work independently while collaborating effectively across teams
Qualifications:
- 7+ years of experience in technical writing
- Proven experience working closely with engineering teams and engaging with customer-facing scenarios
- Experience in SaaS, cloud platforms, DevOps tools, developer platforms, or security products
- Exposure to docs-as-code workflows (Git, pull requests, reviews)
- Basic knowledge of HTML and XML
- Bachelor's degree in Computer Science, Electrical Engineering, or a related field
- Experience in encryption or data security is a plus
Benefits
- Mediclaim Insurance - Employees and their eligible dependents including dental coverage
- Personal Accident Insurance
- Internet Reimbursement
