Senior Technical Support Engineer (SQL)

Job Title: Backoffice Support Engineer (Strong SQL)

Job Summary:

We are seeking a detail-oriented and technically skilled Backoffice Support Engineer with

strong SQL expertise to join our support team. The ideal candidate will be responsible for

resolving internal and external client issues, managing data-related tasks, and supporting key

back-office systems and tools.

Key Responsibilities:

Provide technical support for back-office operations and internal teams.

Investigate and resolve data issues using advanced SQL queries and analysis.

Write and optimize SQL scripts to extract, transform, and report data from large

relational databases.

Troubleshoot production issues and escalate as necessary, ensuring timely resolution.

Monitor scheduled jobs, data pipelines, and system performance metrics.

Collaborate with development and QA teams to resolve defects and validate bug

fixes.

Document processes, incidents, and best practices to improve team efficiency.

Perform data audits and reconciliations as needed.

Requirements:

Experience in a fintech, SaaS, or enterprise software environment.

Bachelor's degree in Computer Science, Information Technology, or a related field

(or equivalent experience).

3-6 years of experience in a technical support, back-office operations, or data

operations role.

Strong proficiency in SQL (e.g., joins, subqueries, stored procedures, data

modelling).

Experience working with relational databases such as PostgreSQL, MySQL, or SQL

Server.

Solid understanding of IT support tools and ticketing systems (e.g., Jira, ServiceNow).

Knowledge of data integrity, security, and compliance standards.

Strong analytical, problem-solving, and communication skills.

Ability to work independently and manage multiple priorities in a fast-paced

environment.

Should have experience working in 24*7 projects and be flexible to work in

rotational shifts (morning, evening and night)