Senior Technical Support Engineer

Role Responsibilities:

• Resolve technical issues from support tickets, ensuring minimal downtime.
• Analyze platform gaps and bugs, collaborating with engineering and QA.
• Document technical resolutions and create knowledge base content.
• Manage SLAs while handling multiple priorities and client escalations.

Key Deliverables:

• Timely and effective issue resolution with root cause analysis.
• Technical documentation for repeated issues and resolutions.
• Internal feedback loop to support product and process improvement.
• Enhanced customer satisfaction through technical troubleshooting and education.