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Senior Technical Support Engineer

Sprinklr
1-3 Years
Bengaluru
Quick Apply
  • Posted a month ago
  • Over 500 applicants have applied

Job Description

Role Responsibilities:

  • Resolve technical issues from support tickets, ensuring minimal downtime.
  • Analyze platform gaps and bugs, collaborating with engineering and QA.
  • Document technical resolutions and create knowledge base content.
  • Manage SLAs while handling multiple priorities and client escalations.

Key Deliverables:

  • Timely and effective issue resolution with root cause analysis.
  • Technical documentation for repeated issues and resolutions.
  • Internal feedback loop to support product and process improvement.
  • Enhanced customer satisfaction through technical troubleshooting and education.

About Company

Sprinklr

Job ID: 111960117

Last Updated: 09-07-2026 00:20:29 PM
Homejobs in Bengaluru / BangaloreSenior Technical Support Engineer

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