Senior Technical Support Engineer
Job Description
Have you got what it takes
- Should have 4-7 years of experience in working with Application Production Support, preferably on SaaS hosted applications on AWS, Azure, or Google Cloud.
- Working knowledge of administrating UNIX, Linux or Windows servers.
- Should have working knowledge of DB, MongoDB/MSSQL.
- Familiarity with CRM platforms like Salesforce, Zendesk, Freshworks, Kustomer,.
- Good to have knowledge of SAML or other identity providers, SSO tools like Okta, One Login, etc.
- Good to know platform tools such as Postman to replicate, test, and debug API requests.
- Experience of supporting Web based applications
- In-depth, hands-on knowledge of and experience with enterprise and desktop applications.
- At least 4 year of technical experience within the industry and/or proven customer support experience Globally, preferably within contact center applications
- At least basic knowledge on Wireshark, Microsoft Office
- Telephony background would be an extra perk to have.
- Good IT skills in troubleshooting and ownership from begin to end.
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About Company
Skills:
Automation - Ansible, Lacp, Scripting, Routing And Switching, MSTP, Vpc, BGP, Clustering, VRRP, Lan Switching, Linux, Vxlan, OSPF, Virtualization, MLAG, IP L2 and L3 protocols, EVPN, infiniband, STP, Pim, IP Routing protocols, Data center technologies
Skills:
Samba, Unix, Vulnerability Management, Windows, Microsoft Sql, Regex, Oracle, Python, Bind, Ssh, Bash, Jira, Apache, Wins, Linux, Iis, Firewalls, API support, Technical support, Network Vulnerability Scanners, Web Application Security Firewall, Salesforce, Active Directory, Packet capture review
Skills:
Unix, Linux, Networking, DB2, Xml, Weblogic, Javascript