Senior Technical Support Engineer

Have you got what it takes

• Should have 4-7 years of experience in working with Application Production Support, preferably on SaaS hosted applications on AWS, Azure, or Google Cloud.
• Working knowledge of administrating UNIX, Linux or Windows servers.
• Should have working knowledge of DB, MongoDB/MSSQL.
• Familiarity with CRM platforms like Salesforce, Zendesk, Freshworks, Kustomer,.
• Good to have knowledge of SAML or other identity providers, SSO tools like Okta, One Login, etc.
• Good to know platform tools such as Postman to replicate, test, and debug API requests.
• Experience of supporting Web based applications
• In-depth, hands-on knowledge of and experience with enterprise and desktop applications.
• At least 4 year of technical experience within the industry and/or proven customer support experience Globally, preferably within contact center applications
• At least basic knowledge on Wireshark, Microsoft Office
• Telephony background would be an extra perk to have.
• Good IT skills in troubleshooting and ownership from begin to end.