Job Title: AWS L2 Support Engineer
Location: Baner, Pune Work from Office 5 Days / Per Week
Work Mode: 24* 7 Rotational Shifts
Weekends Off
Mandatory: Active AWS Certificate from AWS
What will your role look like
- Provide technical support to Business and Enterprise level customers using AWS services, addressing issues and queries in line with SLAs.
- Troubleshoot and resolve complex technical issues related to AWS infrastructure and applications.
- Work closely with Global AWS Support teams and in-country AWS teams within a follow-the-sun support model.
- Manage support tickets efficiently and escalate to Tier 2 as required.
- Produce and maintain technical and process documentation, including incidents, resolutions, and best practices.
- Continuously enhance your skills in AWS technologies and contribute to team knowledge sharing.
Why you will love this role
- Work in a global, dynamic environment supporting AWS services and enterprise customers.
- Opportunity to deepen your expertise in cloud infrastructure, networking, and AWS services.
- Engage in problem-solving on complex technical challenges, enhancing your troubleshooting and analytical skills.
- Be part of a high-impact team that supports growth and success for a leading global AWS partner.
- Continuous learning opportunities through exposure to cutting-edge AWS technologies and certification paths.
We would like you to bring along
- AWS Certification: AWS Certified Solutions Architect or AWS Certified SysOps Administrator.
- Minimum 8+ years of hands-on AWS experience.
- Minimum 6+ years in Technical Support, L2 Support or System Administration roles.
- Hands-on experience with EC2, S3, IAM, VPC, CloudWatch, RDS, Lambda, CloudFormation, ELB, Route 53.
- Knowledge in Networking, Security, Databases, Operating Systems, Storage, and WebServer technologies.
- Familiarity with cloud computing and infrastructure.
- Excellent written communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Customer-focused mindset.
Good-to-have skills
- Experience with ticket management and knowledge base tools.
- Exposure to global support operations and follow-the-sun support models.
- Continuous improvement mindset and willingness to mentor peers.
