Senior Technical Support Engineer

Company Description

ActioHX focuses on enhancing the Human Experience by delivering data-driven insights, personalized recommendations, innovative automation solutions, and cognitive self-assist technologies. Our mission is to empower organizations with tools and strategies that optimize performance and improve customer and employee experiences. Through our cutting-edge solutions, we drive efficiency and effectiveness for businesses across various industries.

Skills required:

Computer Hardware Knowledge is mandatory.

Should be well versed with functioning and troubleshooting Desktops, Laptops & Servers. Should know the terminology used.

Candidate should read, write, and understand English.

Candidate should be able to multi-tasks.

Roles & Responsibilities:

Comprehend and audit tech support activities pertaining to computer hardware warranty parts dispatches.

Provide L2 support to team members for tech support case log audits through email & chat.

Reviewing web-based dispatch Orders and processing as per set guidelines.

Comprehending Troubleshooting notes on dispatch Orders and relating it with parts requested.

Validating troubleshooting and correctness of the orders.

Experience in ticketing tool.

Experience/Willing to work in providing online support.

Compliance with company policy, process policy and procedure.

Other Requirements:

Candidate should be flexible for working on Indian Holidays.

Schedule Adherence. (Be on time for shift) and flexible to work on any day of the week, in any time window as per the shift assigned and on Indian holidays.

Should be interested in building a long-term career with the company.

Qualification:

B.E/ B. Tech/ Graduation (in any discipline).