Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
## Key Responsibilities
. Monitor and support missioncritical production systems to ensure high availability, performance, and stability.
. Handle incident, problem, and change management activities in alignment with ITIL best practices.
. Troubleshoot and resolve issues related to Linux/Unix servers, application logs, batch jobs, and deployments.
. Write, optimize, and analyze Oracle SQL / PLSQL queries to support data investigation and issue resolution.
. Develop and enhance automation scripts using Shell, Python, Perl, or other programming languages.
. Perform root cause analysis (RCA) for recurring issues and collaborate with development teams on permanent fixes.
. Participate in on-call rotations and ensure timely resolution of production incidents.
. Support application releases and coordinate with cross-functional teams during planned maintenance and deployments.
. Create and maintain runbooks, SOPs, and operational documentation.
. Ensure adherence to security, compliance, and operational standards.
## Required Skills & Experience
. 6+ years of experience in Production Support / Application Support (L2 / L3).
. Strong hands-on experience with Linux/Unix systems, shell scripting, file systems, and process management.
. Proficiency in Oracle SQL / PLSQL for debugging, data analysis, and performance tuning.
. Experience with at least one programming or scripting language (Shell, Python, Java, C++, etc.).
. Hands-on experience with monitoring and observability tools such as Splunk, LogicMonitor, ThousandEyes, or similar tools.
. Solid understanding of ITIL processes and production support best practices.
. Familiarity with version control systems (Git) and CI/CD concepts.
. Strong analytical and troubleshooting skills with the ability to perform under pressure during production incidents.
. Excellent communication, coordination, and documentation skills.
## Good to Have
. Experience with cloud platforms (AWS, Azure, or GCP).
. Knowledge of job schedulers such as ControlM, Autosys, or Cron.
. Basic understanding of networking concepts (DNS, load balancers, ports, TCP/IP).
. Exposure to microservices architecture, Docker, and Kubernetes.
. Experience in highly regulated or 24x7 production environments.
## Education
. Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience).
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .
