Senior Technical Success Manager

About Chargebee

Chargebee is a leading subscription billing and revenue management platform that powers some of the world's fastest-growing brands, including Calendly, Hopin, Pret A Manger, Freshworks, Okta, and Study.com. Thousands of SaaS and subscription-first businesses rely on Chargebee to process billions of dollars in revenue annually.

Headquartered in San Francisco, Chargebee operates with a global, remote-first team of 500+ employees across India, the Netherlands, France, Spain, Australia, and the United States.

Backed by over $480 million in funding from Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures, Chargebee is on a mission to redefine subscription revenue operations—not just for ourselves, but for every business operating on a recurring revenue model.

Our teams build innovative, high-quality software that enables customers to scale and grow through a best-in-class subscription management platform.

Role Summar

As a Technical Success Manager (TSM), you will be the primary technical partner for a portfolio of mid-market customers. Your focus will be to drive product adoption, ensure technical success, and help customers get maximum value from the Chargebee platform.

You will work closely with Account Managers, Support, and Product teams to solve customer challenges, optimize workflows, and improve overall customer experience. This role is ideal for someone who enjoys solving business problems through technology and working closely with customers in a fast-paced SaaS environment.

Work closely with fellow TSMs to identify patterns of customer issues, touchpoint dependencies and product gaps and make recommendations with leadership to solve it via product resolutions and AI automations

Key Responsibilities

• Act as the primary technical point of contact (SPOC) for assigned mid-market customer
• Drive product adoption and usage by guiding customers on best practices and relevant feature
• Understand customer workflows and provide practical, scalable solutions aligned with their use case
• Partner with Account Managers to support customer retention, satisfaction, and grow
• Monitor account health, support tickets, and proactively address technical risks or gaps
• Conduct periodic account reviews to identify optimization opportuniti
• Assist customers with integrations, configurations, and troubleshooting (APIs, workflows, billing setup
• Work closely with Support, Product, and Engineering teams to resolve issues efficiently
• Capture and share customer feedback to influence product improvements
• Support onboarding and implementation teams to ensure a smooth customer journey

Requirements

• 5-8 years of experience in Technical Success, Solutions Consulting, Support, or similar roles in SaaS
• Strong understanding of APIs, integrations, and SaaS workflows
• Familiarity with subscription billing, payments, or fintech ecosystems is a plus
• Proven ability to manage multiple customer accounts and prioritize effectively
• Strong problem-solving and troubleshooting skills
• Excellent communication skills with the ability to work with both technical and business stakeholders
• Customer-first mindset with a focus on delivering long-term value
• Basic project management and stakeholder coordination skills