Are you a hands-on problem solver with a passion for customer success Join Ivanti's global customer support team and help deliver effortless technical support for the world's leading Everywhere Work solutions. If you thrive on tackling tough software challenges, building trust with customers, and making technology work better for everyone, we want to meet you.
Why this role matters
You'll be the technical expert who helps organizations unlock the potential of Ivanti's productsdriving solutions that keep systems running smoothly and securely everywhere people work. Your work directly improves how customers experience Ivanti's cutting-edge software, fuels continuous business improvement, and supports enterprise teams worldwide. By joining us, you'll be an essential part of a collaborative team that makes a real difference for thousands of businesses every day.
What You'll Do
- Resolve technical issues for enterprise customers and partners through our support portal and inbound call queue
- Troubleshoot and optimize Linux/Unix (LAMP) servers, networking, PKI, virtualization, and SaaS/cloud services
- Provide expert support for Mobile Device Management (MDM) across Apple iOS/MacOS, Android, and Windows devices
- Partner with product, engineering, and customer teams to streamline incident resolution
- Lead efforts to maintain service quality during system outages and escalations
- Advise customers on best practices for deploying and securing Ivanti products
- Collaborate across global teams to identify and implement service improvements
What You Will Bring
- 710 years experience in enterprise IT support or equivalent role
- Proven hands-on troubleshooting skills in Linux/Unix systems and LAMP stack, or networking, PKI, and virtualization
- Strong experience with MDM solutions for Apple, Android, and Windows
- Practical knowledge of SaaS/cloud platforms (AWS, Azure, Docker), microservices, and B2B customer support
- Excellent written and verbal communication, with a customer-first attitude
- Bachelor's degree in computer science or a related field, or equivalent professional experience
Preferred Skills
- Experience with DNS, IP networking, firewalls, SMTP, HTTPS, load balancers, ActiveSync, and email systems
- Certifications: Linux, CCNA, MCTS, VCP
- Familiarity with Exchange, Active Directory, ISA/TMG, NDES, KDC
- SQL queries and LDAP server management
- Understanding of PKI, SCEP, and security best practices
Why Ivanti
Flexible schedules: Work where and when you're at your best
Competitive compensation & rewards: Health, wellness, and financial benefits designed for you and your family
Global, diverse teams: Connect and collaborate with talented colleagues in 23+ countries
Learning & development: Build your career with world-class training and growth opportunities
Equity & belonging: Every voice counts. Your experiences help us build better solutions
What Drives Us
Ivanti's mission is to elevate human potential within organizations by managing, protecting and automating technology for continuous innovation.
It is through diverse and inclusive hiring, decision-making, and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers. To learn more about Ivanti's Mission and Core Values
Inclusion at Ivanti
Ivanti is proud to be an Equal Opportunity Employer. We are committed to building a diverse team and fostering an inclusive environment where everyone belongs, regardless of background or identity. Need adjustments during the process Contact [Confidential Information]we're happy to support you.
