About the role:
We are seeking a highly organised and analytical Senior Technical Program Manager to support our Research & Development (R&D) team. This is an individual contributor role and will work closely with the leadership team to manage cross-functional technical projects, optimise operational processes.
The role requires strong knowledge of software development methodologies, cloud technologies, fin-ops, excellent communication, collaboration and interpersonal skills.
What you'll do:
- Own end-to-end delivery of engineering and infrastructure programs.
- Define program governance, timelines, and execution plans.
- Drive delivery across CI/CD, release engineering, SRE, and production operations.
- Lead observability, reliability, and incident management initiatives.
- Establish and track KPIs for quality, uptime, MTTD, and MTTR.
- Partner with engineering and architecture teams on prioritisation and planning.
- Act as the single point of contact for program status and execution.
- Provide regular updates and reports to senior leadership.
- Lead cross-functional reviews and drive process improvements.
- Manage complex stakeholders and execution risks.
Cloud & DevOps
- Strong experience with AWS, Azure, and/or GCP.
- Hands-on knowledge of Kubernetes, Terraform, and autoscaling.
- Experience with CI/CD pipelines and monitoring tools (Prometheus, CloudWatch, etc.).
- Understanding of security, compliance (SOC 2, GDPR), and capacity planning.
FinOps & Cost Management
- Experience in cloud cost forecasting, budgeting, and optimisation.
- Working knowledge of AWS Cost Explorer, Azure Cost Management, CloudZero, or similar tools.
- Expertise in pricing models, reserved instances, tagging, and waste reduction.
- Ability to align infrastructure spend with business outcomes.
What you'll bring:
- Bachelor's/Master degree in Computer Science, Business Administration or a related field. MBA or advanced degree is a plus.
- 12+years experience and above in project management, operations, preferably within an R&D or technology-driven environment.
- Strong program management and leadership experience, with ability to influence at all levels.
- Strong understanding of cloud computing, SaaS business models, and software development methodologies and lifecycle.
- Proficiency with data analysis tools such as Google sheets, Excel, Tableau, Power BI, or similar.
- Excellent communication, interpersonal, and teamwork skills with the ability to conduct operational reviews and host critical cross-functional meetings.
- Strong organisational skills and attention to detail.
- Ability to manage multiple priorities and projects in a fast-paced environment.
